Reservations & Ticketing Executive Aviation Kenya

Location: Kenya
Department: Customer Service / Reservations
Reports to: Manager Airline Representation / Station Manager

As an Airline Reservations & Ticketing Executive you will be the face of our multi-brand airline representation at the customer service counter. You will handle reservations inquiries and ticketing for our partner airlines. Your role is vital in ensuring a smooth efficient and friendly service experience for every passenger while upholding the service standards of each represented airline.

• Manage daily reservations ticketing and booking amendments for all represented airlines with accuracy and efficiency.

• Deliver exceptional customer service addressing passenger inquiries on flight schedules fares travel policies and related information.

• Serve as a brand ambassador for each airline partner ensuring their service standards policies and commercial priorities are consistently maintained.

• Handle ticketing issues cancellations and changes promptly and professionally.

• Operate and maintain accurate records within airline reservation systems (GDS) and internal databases.

• Coordinate with internal operations and sales teams to support group bookings special requests and promotional activities.

• Stay updated on airline policies fare rules and special offers to provide accurate information to customers.

• Prior experience in airline reservations ticketing or travel agency operations preferred.

• Working knowledge of airline reservation systems is an advantage.

• Excellent communication and interpersonal skills with a strong customer-service mindset.

• Ability to multitask and manage queries for multiple airline brands effectively.

• Strong attention to detail accuracy and professional presentation.

• Diploma or certification in Travel & Tourism Aviation or related field preferred.

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