To oversee the branch office including its operations and staff and ensuring that branch
performance targets are met.
Key Responsibilities
a) Raise the companys profile and enhance its visibility by positioning it strategically in the
region.
b) Develop an effective Sales strategy and creating a sustainable and comprehensive sales plan.
c) Develop effective Marketing strategy and creating a sustainable and comprehensive
marketing plan.
d) Gather market intelligence for the region advising the Head of Marketing on business
opportunities and areas of improvement.
e) Develop an effective client management plan including an up-to-date client portfolio and
subsequently client-retention initiatives while minimizing attrition.
f) In liaison with the marketing team participate in product development advising on what
works in the respective area of operation.
g) Preparation of branch-related statistics and sales reports as required.
h) Analyze branch-related data and ensure all relevant issues relating to branch operations
are identified and communicated to relevant stakeholders.
i) Manage branch budget and minimize costs and expenses.
j) Supervise and evaluate the performance of direct report including customer service
representatives
k) Adherence to the Service Charter.