Assistant Manager – East Africa – Conflict Checks and Client Acceptance & Continuance

What you will do

1. Monitoring of Conflict Check and Client Acceptance Queues 

• Oversee and track the status of conflict checks and client acceptance requests using dashboards.
• Identify training needs and allocate work within the team.
• Ensure timely high-quality completion of all checks.
• Guide and support Risk Analysts and initiate training where required.

2. Review of Conflict and Client Acceptance & Continuance Checks 

• Review and validate checks for quality accuracy and compliance with firm policies (DPM).
• Maintain updated records and databases.
• Apply critical thinking to identify issues and suggest process improvements.
• Support ARIeS system enhancements and ensure all responses are properly tracked.

3. Average Handling Time of Conflict Checks 

• Support team members to ensure conflict checks are completed within required timelines (25 days for non-audit 610 days for audit).
• Monitor and report on cases exceeding target timelines.

4. Communication with Team and Management 

• Maintain regular communication with management on issues and updates.
• Keep the team informed of process changes and important matters.

5. Attending and Contributing to Additional Activities 

• Assist with general and ad hoc tasks training and presentations.
• Consult on related areas and proactively suggest improvements.

Qualifications :

• A bachelors degree in a relevant field.
• Professional certification (e.g. ACCA CPA CA CIMA) is an advantage.
• Minimum 46 years relevant experience in risk management compliance audit or a similar professional services environment.
• Prior experience in conflict checks client acceptance/continuance or risk review processes is highly desirable.
• Experience in supervising or managing a team.
• Strong understanding of risk compliance and regulatory requirements in a professional services firm.
• Familiarity with Deloittes policies and procedures (especially DPM) is an advantage.
• Proficient in using dashboards workflow management tools and Microsoft Office Suite (Excel Word PowerPoint).
• Experience with risk management systems (e.g. ARIeS) is a plus.

Behavioral Skills

• Excellent analytical and critical thinking skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive with a continuous improvement mindset.
• Strong interpersonal and team leadership abilities.
• Focus on quality and risk.
• Adaptable managing change and ambiguity with ease.

Additional Information :

Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients our people and for society and make an impact that matters.

Leadership Capabilities

Living our Purpose - Acts as a role model embracing and living our purpose and values and recognizing others for the impact they make.

Influence - Influences clients teams and individuals positively leading by example and establishing confident relationships with increasingly senior people.

Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.

Strategic direction - Understands key objectives for clients and Deloitte aligns people to objectives and sets priorities and direction.

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.

Why Deloitte

At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global fast-changing business world.

Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value differences and embrace people with diverse backgrounds experiences abilities and thinking styles.

Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients but also what is good for our people and the communities in which we live and workalways striving to be an organization that is held up as a role model of quality integrity and positive change. Learn more about Deloittes impact on the world. #Makinganimpactthatmatters

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview we suggest that you do research to know some background about our firm and the business area you are applying to.

If you meet the above requirements please visit our website and apply online: Deloitte East Africa Careers portal.

To the successful candidates the Firm will offer a competitive and performance driven remuneration package a highly energized team environment comprising individuals who are committed to working as one producing results and enjoying it.

Please ensure your updated resume and academic certificates (University and High school) are attached for your application to be considered.

Your details will be treated with confidentiality and will not be shared with any third party.

Closing date: Friday 21 November 2025

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process please let us know. We are happy to make adjustments to suit your individual needs.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Remote Work :

No

Employment Type :

Full-time