Client Success Manager

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City Salt Lake City London Edinburgh Pune Dubai Geneva and São Paulo.

The Role

We are seeking an experienced Client Success Manager (CSM) to join our growing presence in this role youll be responsible for supporting some of the countrys most sophisticated wealth and asset management clients helping them derive lasting value from the Addepar platform through engagement adoption and growth.

You will serve as a trusted advisor post-sale guiding clients through onboarding optimization and long-term partnership. As one of our first CSMs in the region you will also play a key role in building local client success practices influencing how Addepar serves the Latin American market and collaborating closely with our global Product Engineering and Services teams.

This is a hands-on relationship-driven role requiring financial understanding strong communication and a proactive approach to client engagement.

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What Youll Do

Develop deep expertise in the Addepar platform and apply it to your clients needs workflows and strategic goals.
Build and execute tailored client success plans identifying opportunities to drive adoption product expansion and long-term partnership growth.
Lead regular touchpoints and strategic business reviews to ensure clients stay informed on platform capabilities roadmap updates and usage insights.
Partner with Account Managers and Product Specialists to identify new commercial opportunities including product cross-sells new integrations or advisory support.
Serve as the voice of the client internally advocating for regional feature needs surfacing product feedback and collaborating across Product Engineering and Services teams.
Help design and scale client success processes suited to Brazil and Latin America aligning with Addepars global standards while adapting to regional expectations.
Ensure compliance with local regulations and data privacy norms including LGPD (Lei Geral de Proteção de Dados) especially in areas related to financial data handling client reporting and cross-border collaboration.

Who You Are

3 years of experience in financial services fintech or SaaS ideally in a client-facing function such as Client Success Relationship Management or Implementation.
Solid understanding of Brazils wealth and asset management ecosystem including common workflows market dynamics and client expectations.
Proven track record of building strong client relationships and driving measurable outcomes in adoption retention and satisfaction.
Excellent communicator comfortable engaging senior stakeholders and influencing across technical and business audiences.
Self-starter with strong organizational skills and the ability to work effectively in a fast-paced entrepreneurial environment.
Analytical thinker with the ability to diagnose client challenges and develop clear actionable solutions.
Familiarity with CVM and Bacen regulations or financial data management standards in Brazil is highly valued.
Bachelors degree required; studies in Finance Economics Business Administration or Technology are a plus.
Fluency in Portuguese and English is required; Spanish proficiency is an advantage.
Willingness to travel across Brazil and occasionally within Latin America to support client engagements.

Our GTM Team Attributes

Our team brings diverse backgrounds experiences and cultures and embodies these qualities:

Deeply connected to our mission and to each other.
Passionate about delivering exceptional client experiences.
Outcome-driven with strong communication skills.
A consultative collaborative approach.
Reputation as a trusted colleague and thought leader.
High intellectual and technical proficiency.
Eager to both teach and learn.

Our Values

Act Like an Owner - Think and operate with intention purpose and care. Own outcomes.
Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
Champion Our Clients - Exceed client expectations. Our clients success is our success.
Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas experiences skill sets perspectives backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions please reach out to .

Required Experience:

Manager

Who We AreAddepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflow...