Inside Sales Representative

Founded in 1984 Best Formulations LLC a diversified nutraceutical and personal care company headquartered in City of Industry California is a contract manufacturer of thousands of branded SKUs including high quality nutritional supplements including softgels tablets capsules powders teas dietary supplements and vegetarian softgels.

We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.

The Inside Sales Representative will play a crucial role in supporting customers and driving business growth. Youll work closely with our operations team to deliver tailored solutions assist with order processing manage customer accounts and respond to inquiries with accuracy and urgency.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include but are not limited to:

• Support positive experience with existing customers assess & identify customer needs responding to all inquiries in a timely manner.

• Strategically manage customer accounts build strong connections with customers by phone and take initiative to meet and exceed customer expectations.

• Develop and maintain relationships with existing and potential clients to understand their needs and provide tailored manufacturing solutions.

• Collaborate cross functionally to provide accurate product information and pricing estimates.

• Achieve monthly and quarterly sales targets and contribute to overall team objectives.

• Participate in budget and forecasting processes.

• Develop sales opportunities by teaming with Business Development to build pipeline researching and identifying potential accounts soliciting new accounts building rapport providing technical information and explanations and preparing quotes.

• Manage the entire sales process from lead generation to closing deals ensuring customer satisfaction throughout

• Conduct market research to identify new sales opportunities and trends within the contract manufacturing industry.

• Prepare and deliver compelling sales presentations and proposals to prospective clients.

• Maintain accurate records of sales activities in the CRM system and provide regular reports on sales performance.

• Attend industry events and trade shows to network and promote Sirio/Best Formulations

• Follow industry trends to identify new opportunities for potential sales.

The appropriate knowledge skills and abilities required for this position are achievable through the following combination of education work experience and training:

• Exceptional customer service time management and organizational skills.

• Proactive & Positive Attitude

• Previous experience in customer service or sales in a B2B product manufacturing industry is a requirement

• Working knowledge of business accounting & supply chain

• Nutraceutical industry Experience Preferred

• Excellent Communication skills verbal & written

• Proficient in Office 365 Word PowerPoint & Excel ERP & CRM systems

• Exceptional attention to detail

• Must have solid math skills

• Bachelors degree in business or similar field or equivalent experience preferred

• Ability to think creatively and solve problems in a dynamic and fast-paced environment.

SELECTION GUIDELINES

• High School Diploma or equivalent GED Certificate

• College Degree or applicable training in an accredited college/university in Business or related field preferred

• Three to five (3-5) or more years of work experience in a fast-paced work environment preferably in manufacturing.

• Any combination of experience education and training that provides the level of knowledge skills and experience needed to successfully perform the job.

PHYSICAL DEMANDS & WORKING CONDITIONS

The essential functions of this job require the employee to perform the following physical activities during the course of work:

• Regularly uses a telephone computer (e-mail) and fax for communication.

• Required to stand walk and sit for extended periods of time during the course of work shift.

• Requires the essential use of hands speech eyesight and hearing.

• Requires agility to operate multiple telephone lines with the use of hands and head-set.

• Vision requirements include close and distance vision color vision peripheral and depth vision and the ability to adjust focus as needed.

• Requires incumbent to sit and operate computer for extended periods of time during course of work day and the ability to proficiently use the computer keyboard for typing.

• Noise level for this work environment is typically low to moderate.
• Periods of odoriferous environment.

Note: The Company reserves the right to modify update change and/or make corrections to this job description at the sole discretion of senior management at any time during the employees employment term at the sole discretion of management.

Best Formulations is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet accommodation needs that are made known to Best Formulations in advance.