Inside Sales Operations Manager

LATG a leading Managed Security Service Provider (MSSP) and Value-Added Reseller (VAR) is seeking a dynamic and experienced Inside Sales Operation Manager. This role is pivotal in driving operational excellence within our inside sales organization and ensuring seamless integration and utilization of our technology stack including Connectwise PSA and Manage SharePoint and other essential Microsoft tools. The successful candidate will also oversee manufacturer partnership requirements collaborating with industry leaders such as Dell Cisco Fortinet HPE and Arista.

Key Responsibilities

• Inside Sales Operations Management: Oversee daily operations of the inside sales team optimizing workflows and processes for maximum efficiency and accuracy.
• CRM and Quoting Platform Administration: Serve as the primary administrator and subject matter expert for Connectwise PSA and Manage platforms. Ensure all sales activities quoting and pipeline management are executed and tracked within these systems.
• Microsoft Tools Integration: Lead the adoption and integration of SharePoint and other Microsoft 365 tools (Teams Outlook Excel OneDrive etc.) to streamline communication collaboration and data management across the sales organization.
• RFP Support: Work with Sales Executives and Pre Sales Team to drive RFP responses.
• Manufacturer Partnerships: Manage and maintain compliance with partnering requirements for key manufacturers (Dell Cisco Fortinet HPE Arista). Coordinate program certifications reporting renewals and partner communications.
• Process Improvement: Work with Director of Solutions and Pre-Sales to Identify recommend and implement improvements to sales operations leveraging technology to drive automation and reduce manual tasks.
• Reporting & Analytics: Develop and maintain dashboards and reports to provide visibility into sales metrics pipeline status and partner compliance activities.
• Training & Support: Provide training and ongoing support to sales staff on Connectwise SharePoint and other Microsoft tools. Act as the go-to sales team resource for operational questions and troubleshooting.
• Collaboration: Work closely with sales marketing finance and executive leadership to align operational strategies with business objectives.

Required Qualifications

• Bachelors degree in business Information Technology or related field or equivalent experience.
• 3 years of experience in sales operations preferably within MSSP/VAR environments.
• Expertise in Connectwise PSA and Manage platforms including administration configuration and reporting.
• Proven track record of implementing and managing SharePoint and Microsoft 365 tools in a sales environment.
• Strong understanding of manufacturer partner programs (Cisco Fortinet HPE Arista) and related compliance requirements.
• Advanced proficiency in Excel and other Microsoft Office applications.
• Excellent communication organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced dynamic environment.

Preferred Skills

• Experience integrating CRM and quoting platforms with other business systems.
• Familiarity with sales enablement technologies and automation tools.
• Project management experience and/or certification.
• Ability to work independently and as part of a cross-functional team.

Why Work With Us

LATG has won the Top Workplace designation 6 years in a row distinguishing itself by prioritizing employees and relationships. At LATG team members are hand selected competitively compensated and encouraged to maximize continuing education opportunities. We pride ourselves on our results and believe that teamwork is the backbone of success.

We understand that in order to produce results team members must be able to recharge. With the employee in mind we offer generous paid time off (PTO) to full-time employees and options for bereavement and military leave.

Employees are taken care of offering numerous wellness programs including:

• Company subsidized medical and prescription drug coverage
• Health Savings Account option
• Company paid short/long term disability and life insurance
• Voluntary vision and dental coverage
• Voluntary supplemental insurances such as accident cancer critical illness and hospital indemnity

Financial peace of mind is prioritized offering a generous company match in our 401(k) program 100% vested on day one and access to a financial advisor. We hire top talent and its important that we invest in our team. We fuel growth by offering inside training as we are certified partners to many leading technologies and offering subsidies for work-related certifications and coursework at certified institutes.

Required Experience:

Manager