Customer Project Manager Healthcare

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title

Customer Project Manager - Healthcare

Job Description

Work Location: Bangalore

Required Language to speak: Kannada (since this role involves customer interaction)

Industry Experience: Medical Devices/Healthcare

Experience: 10 yrs into Customer Project Management

Job Profile Summary

The Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion ensuring timely and high-quality delivery operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights contributes to continuous improvement and coordinates with cross-functional teams. The role documents risks and change requests supports presales activities assists with product integration and installation and conducts post-implementation reviews to enhance future projects and practices.

Job Description

Job Responsibilities:

Collaborates closely with project managers to ensure that all project deliverables are aligned with customer expectations reviewing project plans and providing input to optimize project outcomes.

Takes ownership of specific project tasks managing them from initiation to completion ensuring that all assigned responsibilities are delivered on time and meet the required quality standards.

Works under general supervision and established processes utilizing independent judgment to navigate and adhere to operational policies ensuring compliance and optimal performance.

Serves as a technical and operational liaison between the customer and internal teams addressing moderately complex inquiries resolving issues and ensuring customer satisfaction throughout the project lifecycle.

Analyzes project data and metrics to provide insights and recommendations that support project goals contributing to continuous improvement in project execution and customer value delivery.

Collaborates with cross-functional teams ensuring that all team members are aligned with project objectives deadlines and customer requirements leading to effective coordination between all entities.

Documents project risks issues and change requests working with the project manager to implement mitigation strategies that minimize impact on project timelines and budgets.

Provides support during presales activities helping to scope solutions that meet customer needs and ensuring the feasibility of proposed project plans with a clear path to successful implementation.

Participates in the integration and installation of products services and solutions at customer sites ensuring that all technical and operational requirements are met and that customers are fully supported throughout the process.

Conducts post-implementation reviews and customer feedback sessions gathering insights to inform future projects and contribute to continuous improvement in customer project management practices.

Minimum required Education:

Bachelors Degree/ Vocational Education in Business Administration Engineering Science or equivalent.

Preferred Skills:

AERB Regulatory Compliance

Data Analysis & Interpretation

Project Management

Budget Management

Stakeholder Management

Capability Assessment

Risk Assessments

Project Scope Development

KPI Management

Business Acumen

People Management

Service Operations

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Required Experience:

Job TitleCustomer Project Manager - HealthcareJob DescriptionWork Location: BangaloreRequired Language to speak: Kannada (since this role involves customer interaction)Industry Experience: Medical Devices/HealthcareExperience: 10 yrs into Customer Project ManagementJob Profile SummaryThe Customer Pr...