Onsite Support Specialist L1 CO
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING A FIELD ENGINEER IN BOGOTA COLOMBIA!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Field Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
What Youll Do:
- Advanced Troubleshooting: Resolve complex hardware software and network connectivity issues escalated from Level 1 support.
- System Deployment & Maintenance: Install configure and maintain desktop hardware client software and operating systems.
- Security Management: Implement security measures update antivirus software and monitor for potential security breaches.
- User Support: Provide technical assistance to end-users both on-site and remotely ensuring optimal user experience.
- Network Support: Offer basic support for network peripherals and infrastructure such as diagnosing and resolving wireless issues.
- Documentation: Develop and maintain technical documentation for IT equipment systems and processes.
- Training & Escalation: Train Level 1 support staff and act as an escalation contact for advanced technical issues.
What You Need:
- Bachelors degree in computer science information technology or a related discipline
- Prior experience working as a desktop support engineer support technician or in a similar role
- Up-to-date knowledge of computer systems be it hardware software or networks
Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company - Experience in installing monitoring and maintaining hardware/software within computer systems
- Prior knowledge in cloud computation scripting languages and IT projects
- Exposure to customer service
Requirements
Benefits
Social Security Health Insurance
Pension Contributions
Labor Risks Insurance
Severance Interest
Required Skills:
What you need: Bachelor Degree or equivalent in Computer Science or related field. Minimum of 18 months years of IT experience. Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory. Proven ability to multi-task effectively determine priorities and meet SLAs. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
Required Education:
Degree in Computer Science Information Technology Computer Systems
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
