Spanish Bilingual Customer Support Representative
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Responsibilities:
Answer a high volume of incoming phone calls with confidence and intelligence providing exceptional client support and service in both English and Spanish.
Engage with clients over the phone to confirm upcoming medical appointments and consultations.
Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
Document all client interactions appointment confirmations and notes accurately and promptly in the legal software (Smart Advocate).
Coordinate appointment scheduling and rescheduling efficiently as needed.
Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.
Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.
Easily understand and execute instructions from the team with minimal supervision.
Requirements:
Fluency in both Spanish and English is mandatory (speaking reading and writing). Must possess a strong professional command of both languages for clear client communication.
Demonstrated experience engaging with clients over the phone in a customer support call center or client-facing role.
Proven ability to answer the phone with confidence warmth and intelligence.
High aptitudea quick learner who can easily understand and follow instructions and quickly master new processes.
Familiarity with CRM tools or case management software systems (e.g. Smart Advocate Salesforce etc.) for efficient documentation.
Proficiency with Microsoft Office tools specifically Outlook (email and scheduling) and Microsoft Teams (communication).
Exceptional professional phone manner and customer service skills.
Strong organizational skills and attention to detail for accurate record-keeping.
Ability to work independently manage multiple tasks and prioritize work effectively in a fast-paced environment.
Legal experience is a plus but not required.
Scope:
Direct management and communication with the law firm team
Use of clients existing software systems including Smart Advocate legal CRM
Focus on client communication and administrative support rather than complex legal tasks
- HMO Coverage in eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Required Skills:
Requirements Proficiency in Spanish and English for client communication with strong written and verbal skills in both languages Demonstrated experience engaging with clients over the phone in a customer support call center or client-facing role. Proven ability to answer the phone with confidence warmth and intelligence. High aptitudea quick learner who can easily understand and follow instructions and quickly master new processes. Familiarity with CRM tools or case management software systems (e.g. Smart Advocate Salesforce etc.) for efficient documentation. Proficiency with Microsoft Office tools specifically Outlook (email and scheduling) and Microsoft Teams (communication). Exceptional professional phone manner and customer service skills. Strong organizational skills and attention to detail for accurate record-keeping. Ability to work independently manage multiple tasks and prioritize work effectively in a fast-paced environment. Legal experience is a plus but not required. Scope Direct management and communication with the law firm team Use of clients existing software systems including Smart Advocate legal CRM Focus on client communication and administrative support rather than complex legal tasks
Required Education:
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Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
