Product Support Rep III.
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Were a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality affordable healthcare worldwide.The Patient Care Systems support rep is responsible for phone-based patient outreach basic patient education as well as technical support for the CRM field team regarding the PCS portfolio: programmers SmartSync Carelink Bedside Monitors Carelink Express and MCL-H app. This will be a flexible role in Bogotá.
Responsibilities may include the following and other duties may be assigned:
- Responds to customer product inquiries issues or malfunctions via telephone or chat sessions
- Troubleshoots customer concerns issues raised during training product use or malfunctioning products and/or software applications and recommends corrective action
- Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries
- Document customer information troubleshooting and/or recurring product issues to support product quality programs and product development
Required Knowledge and Experience:
- Highschool degree
- Fluent in English
- One year experience in customer service technical support or product support
- Knowledge using MS Office
- Experience supporting customer-facing situations
- Bachelors degree and previous experience working with product support is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
