Client Care Support Trilingual G

The Customer Care Support will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is in Bogota Colombia.

SPECIFIC RESPONSIBILITIES WILL INCLUDE:

• Demonstrate consistent reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude.
• Respond to incoming customer requests quickly proficiently and professionally while meeting specific quality expectations.
• Actively listen and probe to figure out nature of each call and determine the appropriate action(s) to complete the call.
• Multi-task across several computer programs to respond to customer inquiries.
• Utilize all tools to properly support action and document all related questions and needs.
• Accurately update and maintain cardholder data in appropriate databases.
• Collaborate with peers to help cardholders provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies including maintaining confidentiality in our secure environment.
• Manage sensitive data
• Maintain confidentiality
• Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends possible holidays and overtime when needed.
• Willing to Work On-site

TRAINING:

• Full schedule availability is required.
• Successfully complete a training program including classroom instruction computer-based lessons instructor-led activities and on-the-job training.
• Employees attending training are expected to meet Visas established standards for performance attendance and conduct.

Qualifications :

Basic Qualifications
Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications

1 or more years of work experience
Must speak English Spanish and Portuguese.
At least 2-3 years of contact center experience.
Punctual regular and consistent attendance.
Customer service experience required. Prior experience in contact center financial industry or ecommerce environments is strongly preferred.
Demonstrated commitment to quality and customer service based on the customers needs.
Excellent verbal and written communications interpersonal skills customer orientation team interaction problem solving and multi-tasking skills required.
Requires efficiency accuracy and attention to detail.
Computer experience within Windows environment as well as ability to navigate the internet utilize computer shortcut functions and navigate through multiple program platforms.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time