Quantum Product Support Technician I (Rotating 830am-5pm, 930am-6pm)

Hourly Rate: $22.59 with $4800 annual bonus potential

DESCRIPTION/JOB SUMMARY

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers

RESPONSIBILITIES/DUTIES

Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers

Enter orders and data received via the telephone web and faxes

Identify and communicate areas for improvement regarding customer satisfaction

Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury property damage etc.)

Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management

Complete the Annual CTPAT Security Training

Focus on continuous improvement and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a team player friendly professional detail-oriented and honest

Must have the ability to:

Multi-task problem-solve and prioritize in a fast-paced working environment

Use hand tools and standard power tools

Read and comprehend work instructions

Must have:

Relentless drive to achieve advancement and continuous improvement

Basic working knowledge of Microsoft Office Word and Excel

A willingness to learn and/or adapt to new work methods

Excellent telephone etiquette skills

Excellent verbal and written communication skills

PREFERRED SKILLS

Push/Pull/Lift 25 lbs. preferred

REQUIRED EXPERIENCE

At least 1 year of customer service experience

PREFERRED EXPERIENCE

At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design manufacturing or technical processes preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate degree in an electronics technical or biomedical related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now or in the future

DETAILS

This job description is not intended to be all-inclusive

In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.

Required Experience:

IC