Customer Support Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Skillbridge Academy is seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is ideal for someone who is passionate about service excellence team leadership and process improvement. The Customer Support Manager will play a key role in ensuring a seamless and positive experience for all clients while aligning support strategies with company goals.
Responsibilities
Oversee daily customer support operations and ensure high service standards
Manage coach and support the customer support team to achieve optimal performance
Develop and implement efficient support processes and workflows
Monitor customer inquiries resolutions and satisfaction levels
Collaborate with internal teams to improve customer experience and service delivery
Analyze feedback and performance metrics to identify improvement opportunities
Maintain clear documentation and reporting for support activities
Qualifications :
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Ability to lead motivate and support a team
Professional mindset with a customer-first approach
Comfortable working in a fast-paced evolving environment
Ability to adapt quickly and manage multiple priorities
Additional Information :
Competitive salary ($50000 $54000 annually)
Growth and advancement opportunities within the company
Skill development and leadership exposure
Supportive and professional work environment
Full-time stable position based in Miami FL
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
