Customer Support Manager
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a dedicated Customer Support Manager to lead our customer support team ensuring outstanding service and satisfaction for every client. This role offers the opportunity to shape processes drive team performance and enhance overall customer experience.
Responsibilities:
Lead and mentor the customer support team to achieve performance goals.
Develop and implement strategies to improve customer satisfaction and retention.
Monitor and analyze customer support metrics to identify opportunities for improvement.
Collaborate with internal teams to address customer needs and feedback.
Ensure timely resolution of customer inquiries and issues.
Qualifications :
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Ability to develop processes and improve efficiency.
Detail-oriented with a customer-first mindset.
Proactive and solution-oriented approach.
Additional Information :
Competitive salary ($52000 $56000 per year)
Opportunities for career growth and professional development
Collaborative and supportive work environment
Skills development and training programs
Full-time stable position with meaningful responsibilities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
