Clerk III (Telephone Operator27s Office)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Application Deadline: 10 November 2025
Date of Issue: 28 October 2025
Vacancy Notification Circular 251056
Rank:
Department / Hospital / Cluster: Telephone Operators Office / Pamela Youde Nethersole Eastern Hospital / Hong Kong East Cluster
Pay :
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.
Key Responsibilities:
Perform basic clerical duties under supervision. The typical duties include:
1. Operate hospitals Integrated Telecommunication System and respond to emergency disaster calls.
2. Provide 7 x 24 hours telecommunication service to internal and external users e.g. handle telephone enquiries receive and direct phone calls to the appropriate departments and to relay important and urgent message to hospital staff.
3. Update and manage the call groups canned messages telephone directories etc.
4. Compile/update/verify reports on telecommunication.
5. Work with contractors to handle daily user requests.
6. Perform general clerical duties including typing / word processing filing / record management.
7. Innovate ideas for the continuous service improvement.
8. Perform other duties as assigned by the supervisors.
Entry Requirements:
1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B) Chinese Language and Mathematics or equivalent.
OR
(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
l Level 2 in English Language Chinese Language and Mathematics;
and
l Level 2 in New Senior Secondary subjects/ Attained in Applied Learning subjects/ Grade E in Other Language subjects;
or equivalent.
2. Ability to perform typing word processing and/or Chinese word processing.
Preferred Attributes / Exposure:
1. At least 1-year telephone operator or customer service experience in a healthcare setting.
2. Speak fluent Cantonese English and Putonghua.
3. Good telephone manner and interpersonal skills.
4. Self-motivated responsible and able to work independently.
5. Proficiency in PC applications such as MS Word Excel PowerPoint and Access.
Remarks:
1. Please referto for Notes to Applicants.
2. Serving staff who have completed F.5/S.5 or equivalent and have 2 years clerical experience within HA may also be considered.
Please submit application online on or before10 November 2025. Please note that only on-line applications submitted via Hospital Authority Careers Webpage would be processed.
For enquiries please telephone.
Key Skills
- Multi-line Phone Systems
- Typing
- Data Entry
- Customer Service
- Clerical Experience
- Computer Skills
- Math
- Microsoft Word
- QuickBooks
- Office Experience
- 10 Key Calculator
- Filing
