Senior Operations Manager Omni Shopper

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Core responsibilities
1. The person fulfilling this role will lead Coding for an Omni product in operations which will include managing the organization of 200 associates prior experience in managing a span of 80-100 associates is a plus.
2. The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery including but not limited to the BAU operations managing the incremental events & enhancements that get added to the BAU and responsible for the metrics on the product health as well as manage the people performance metrics.
3. As a primary owner of the functional area for the product the person will have to be comfortable with stakeholder engagement beyond the scope of coding be it other operational areas as well as outside operations PL Dsci Tech Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions for changes prioritization of issues escalations & resolutions.
4. The person will directly report to the Operations Leader for Omni.
5. A big part of the role will also involve collaborating cross functionally on defining the path to growth with panel expansion programs - this includes being able to redefine processes identify how the organization/teams have to evolve and adapt with the changing landscape define training & levelling up requirements for the teams execute the growth and manage transition smoothly as per SOPs.
Strategic knowledge of Panel products or equivalent large programs
1. Have been involved in setup execution and expansion of large programs in operations creating collaborations across different workstreams in Data Operations worked closely with Client Operations Technology Data Science Product Leadership towards shaping the priorities & decisions of the product.
2. Demonstrated strong capability in translating operational gaps and improvement areas into product / feature enhancements
3. Preferably 3 years of handling programs of this scale within/outside NIQ
4. Background in coding function in operations is a preferred plus (for NIQ applicants)

Qualifications :

Bachelors degree in Business Operations Management Information Systems or a related field.
Excellent stakeholder management and communication skills to influence and drive change.
Experience in process optimization continuous improvement and compliance monitoring.

Additional Information :

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

Employment Type :

Full-time

Core responsibilitiesThe person fulfilling this role will lead Coding for an Omni product in operations which will include managing the organization of 200 associates prior experience in managing a span of 80-100 associates is a plus.The person will be entirely responsible for owning the delivery of...

Core responsibilities
1. The person fulfilling this role will lead Coding for an Omni product in operations which will include managing the organization of 200 associates prior experience in managing a span of 80-100 associates is a plus.
2. The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery including but not limited to the BAU operations managing the incremental events & enhancements that get added to the BAU and responsible for the metrics on the product health as well as manage the people performance metrics.
3. As a primary owner of the functional area for the product the person will have to be comfortable with stakeholder engagement beyond the scope of coding be it other operational areas as well as outside operations PL Dsci Tech Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions for changes prioritization of issues escalations & resolutions.
4. The person will directly report to the Operations Leader for Omni.
5. A big part of the role will also involve collaborating cross functionally on defining the path to growth with panel expansion programs - this includes being able to redefine processes identify how the organization/teams have to evolve and adapt with the changing landscape define training & levelling up requirements for the teams execute the growth and manage transition smoothly as per SOPs.
Strategic knowledge of Panel products or equivalent large programs
1. Have been involved in setup execution and expansion of large programs in operations creating collaborations across different workstreams in Data Operations worked closely with Client Operations Technology Data Science Product Leadership towards shaping the priorities & decisions of the product.
2. Demonstrated strong capability in translating operational gaps and improvement areas into product / feature enhancements
3. Preferably 3 years of handling programs of this scale within/outside NIQ
4. Background in coding function in operations is a preferred plus (for NIQ applicants)

Qualifications :

Bachelors degree in Business Operations Management Information Systems or a related field.
Excellent stakeholder management and communication skills to influence and drive change.
Experience in process optimization continuous improvement and compliance monitoring.

Additional Information :

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

For more information visit

Want to keep up with our latest updates

Our commitment to Diversity Equity and Inclusion

Employment Type :

Full-time

Key Skills

Employee Evaluation
Continuous Improvement
FDA Regulations
Management Experience
Process Improvement
Profit & Loss
Operations Management
Project Management
Strategic Planning
Leadership Experience
P&L Management
Supervising Experience

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About Company

NielsenIQ

NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more

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