Senior Application Support Engineer – Service Delivery (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SENIOR APPLICATION SUPPORT ENGINEER SERVICE DELIVERY (HYBRID LISBON)
Portuguesecompany hires for hybrid position
Working Model: Lisbon Portugal (onsite presence required whennecessary)
Candidatesmust already live in Portugal
LanguageRequirements: Fluent English and French
Experience Levels: 6years of experience
Instructions:Please send your CVs in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success
We are looking for a Senior Application Support Engineerwith strong experience in end-to-end service delivery for business-criticalapplications. This position plays a key role in ensuring system stabilityhandling complex incidents and driving continuous improvement within ahigh-demand production environment.
Important: Your CV must clearly show senior-level experiencein application support incident/problem management and fluency in English (French is aplus).
About the Role
As a SeniorSupport Engineer you will provide both technical and functional supportacross multiple applications coordinating closely with developmentproduction and infrastructure teams. You will act as a key escalation pointensuring timely resolution of complex issues preparing production releasesand implementing proactive measures to improve system reliability andperformance.
Key Responsibilities
Lead the classificationprioritization and resolution of incidents and servicerequests
Oversee the full incident lifecycleensuring timely restoration of services
Conduct root-causeanalysis and recommend preventive actions
Prepare operational and incident reports (dailyand major event summaries)
Coordinate with ADM Production andInfrastructure teams on escalations
Prepare and execute pre-production and release testing
Maintain and update operating procedures andknowledge documentation
Participate in continuous improvement initiativesfor processes and tools
Act as a senior point of contact during criticalor emergency situations
Technical Expertise
Strong command of SQL and database queryoptimization
Solid experience in Windows environments
Proficiency with Dynatrace and Control-M monitoringtools
Familiarity with cloud environments (DMZR)
Hands-on knowledge of Ansible and Jenkins for automationand CI/CD
Proven ability to manage application performanceand reliability in production
ITIL Certification Mandatory
Languages
English Fluent (mandatory)
French Basic knowledge (nice to have)
Soft Skills
Excellent communication and coordinationabilities
Analytical and problem-solving mindset withattention to detail
Proactive innovative and quality-drivenattitude
Strong sense of ownership accountability andservice excellence
Ability to perform under pressure and managehigh workloads
Flexibility to support extended shifts emergency coverage orweekend activities
Important
Your CV must clearly include:
6years in application support or service delivery
Experience managing complex incidents and productionstability
SQL/ Windows / Jenkins / Ansible / Dynatrace / Control-M skills
ITILcertification
Fluencyin English
Keywords
Senior Application Support
Service Delivery
Incident & Problem Management
SQL / Windows / Dynatrace / Control-M
Ansible / Jenkins / CI/CD
Cloud (DMZR)
ITIL Certified
Continuous Improvement
Production Environment
#CI
Required Experience:
Senior IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
