Customer Service Advisor – Insurance
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor Insurance (German & English)
Company: Insurance Company
Location: Lisbon Portugal
Work Model: On-site
Start Date: 08 January 2026
Job Description
We are looking for a German-speaking Customer Service Advisor to join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support handling inquiries and ensuring an excellent customer experience.
Responsibilities
- Handle inbound customer contacts via phone and digital channels
- Provide accurate information related to insurance products and services
- Resolve customer queries efficiently and professionally
- Maintain detailed and accurate records in internal systems
- Ensure compliance with quality and service-level standards
Schedule
- Monday to Friday (including bank holidays)
- Rotational shifts between 07:30 AM 08:00 PM
- Days off: Weekends
Contract
- Fixed-term contract (CDD): 6 months
Salary & Bonuses
- Base Salary: 1100 gross x 14 months
- Performance Bonus: 100 x 12 months
- Complexity Bonus: 100 x 11 months
Important Note on Bonuses:
Payment of each bonus instalment is conditional on the employee maintaining less than 6% unjustified absenteeism in the month prior to the payment.
These bonuses must not be presented as part of the fixed monthly salary as eligibility depends on meeting the attendance condition.
Benefits
- Meal Allowance: 7.63 per working day
- Health Insurance:
- Available from Day 1 (employee pays a monthly contribution)
- Becomes free after 6 months of contract
Candidate Requirements
- Fluent German (C1/C2) and good command of English
- Customer-oriented mindset and strong communication skills
- Ability to work on-site in Lisbon
Accepted Documents
- EU ID
- Residence Card
- Manifestação de Interesse
- Visa Type D NIF
Relocation & Location Conditions
Lisbon only
-
Relocation from outside Portugal:
- Room in a shared apartment for up to 12 months
- Rent: 280/month utilities included
- Amount discounted directly from payslip
-
Remote positions (if applicable):
- Candidates must already live in mainland Portugal
- Not available for island residents
Key Skills
- Estate Law
- Sales Experience
- Direct Sales
- Time Management
- Trusts
- Quality Assurance
- Customer Service
- Swift
- Training & Development
- Insurance Sales
- Medicare
- Wills
