Process Trainer

Your Role As a Process Trainer you will be responsible for delivering end-to-end recruitment process and tools training to RPO delivery teams supporting client programs. The role requires strong understanding of client-specific processes recruitment systems and change management practices. This role involves conducting end-to-end training on client-specific recruitment processes designing and delivering refresher programs evaluating learning outcomes and ensuring adherence to process standards to maintain SLA compliance. You will partner with internal stakeholders and clients to ensure all delivery teams are fully trained compliant and up to date on evolving processes tools and best practices.

Your Responsibilities Impact & Contribution

Understand the clients recruitment workflow technology stack (ATS/CRM tools) and translate it into effective training content SOPs and documentation.

Attend initial training sessions conducted by the client for contractor-designated trainers for new product rollouts policy or procedure changes or product enhancements.

Design develop and deliver comprehensive training programs including onboarding refresher and upskilling sessions based on client standards.

Lead and manage structured training programs covering end-to-end process training for all new hires based on the clients recruitment processes and systems. tools and compliance requirements.

Onboard and train replacement personnel resulting from attrition without impacting service operations.

Conduct periodic process assessments and create quarterly evaluation tests to measure team understanding and compliance.

Provide ongoing training and relevant support to personnel in accordance with new training modules developed by the client or as required to maintain competency.

Work collaboratively with operations quality and audit teams to ensure process adherence and identify training gaps by developing process checkpoints and audits and tracking training effectiveness through evaluations feedback surveys and performance metrics.

Create data-driven reports on training attendance completion and impact on delivery performance. Continuously update training content to reflect any client process changes or updates.

Support new process rollouts by preparing training material FAQs and assessment modules.

Maintain confidentiality of all client-specific training materials as they are considered the clients confidential information.

Partner closely with client and internal SMEs to ensure consistent delivery of global standards and best practices.

Drive continuous improvement by leveraging data insights and recommending enhancements to content or methodology.

Qualifications :

810 years of experience in recruitment operations or training delivery preferably in an RPO or client-facing setup.

Bachelors degree required; postgraduate or professional training certification preferred.

Strong understanding of full-cycle recruitment process flows sourcing tools and ATS/CRM systems (Workday Avature etc.).

Data-savvy with ability to interpret and report training metrics trends and outcomes.

Excellent communication presentation and stakeholder engagement skills.

Exposure to change management or process transformation initiatives preferred.

Experience with instructional design virtual facilitation tools and e-learning content development is an advantage.

Ability to work under tight SLAs and deliver results in a high-performance environment.

Proactive structured and capable of managing multiple training schedules simultaneously.

Additional Information :

As a workplace we focus on relationships with each other our clients and our fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful. See whats its like to work at AGS by searching #LifeAtAGS on any social network and do visit us at

Remote Work :

No

Employment Type :

Full-time