Strictly work from office
deliver training to NHs & exiting staff members following training manuals training plan & standards and publish relevant reports.
Successfully delivery client / Internal targets set on certification standards
Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
Lead all BAU interventions such as TNI / TNA refreshers Knowledge assessments
design short content
To evaluate and make necessary amendments to the training material on periodic basis
Complete indulgence on Reporting / MI for all training relevant chores
Interact with clients & share lob / SME intelligence for process betterment
Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation
Qualifications :
Bachelors degree
Remote Work :
No
Employment Type :
Full-time
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more