Senior Associate Process Engineering

Join us as we build the future of digital banking where your expertise shapes seamless customer experiences. Youll be part of a passionate diverse team focused on creating value and driving innovation. At JPMorgan Chase we empower you to grow your career expand your skills and make a real impact. We value curiosity collaboration and a commitment to excellence. Discover an environment where your ideas help redefine whats possible in banking.

As a Senior Associate - Process Engineering - Vice President at JPMorgan Chase within the Digital Retail Banking team you will design and optimize end-to-end operational processes with a focus on Fraud and Financial Crime. Youll collaborate across product controls operations and technology to ensure every customer journey is robust compliant and efficient. Your hands-on approach will translate regulatory and business requirements into clear actionable process models. Youll help foster a culture of innovation and continuous improvement making a meaningful impact on our customers and business partners.

Job Responsibilities:

• Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
• Focus on fraud detection transaction monitoring AML/KYC sanctions screening and case management processes
• Ensure processes embed legal compliance and risk requirements while maintaining strong customer experience outcomes
• Collaborate with Legal Compliance Risk & Control Operations and Product teams to validate design accuracy
• Drive first-time right design discipline to minimize downstream rework
• Conduct process research and benchmarking to identify simplification opportunities
• Analyze current-state processes to identify gaps bottlenecks and automation opportunities
• Recommend process enhancements that improve efficiency control effectiveness and fraud prevention
• Support integration of LLM-based tools for SOP drafting and knowledge management
• Partner with Technology and Operations to translate process designs into systems and procedures
• Manage process-related change tickets and updates in JIRA maintaining strong hygiene and traceability

Required qualifications capabilities and skills:

• Experience in process design or business analysis within retail banking and wealth management ideally across Fraud Financial Crime Payments or Servicing
• Ability to design or reengineer complex processes that meet operational regulatory and customer objectives
• Understanding of fraud and financial crime frameworks including AML KYC sanctions suspicious activity reporting and transaction monitoring
• Working knowledge of BPMN 2.0 and proficiency in Signavio or similar BPM tools
• Experience using JIRA for workflow management and Confluence for documentation
• Skill in synthesizing regulatory and business requirements into clear process logic
• Strong analytical and problem-solving skills focused on simplification efficiency and control
• Attention to detail with ability to challenge influence and engage stakeholders constructively
• Excellent written and verbal communication skills including presenting process designs to senior stakeholders
• Independent proactive and delivery-focused mindset

Preferred qualifications capabilities and skills:

• Exposure to the UK retail banking landscape products and regulation
• Experience with Jira and Confluence
• Consulting experience with large-scale transformation initiatives in retail banking
• Key deliverables in Year 1: delivery of assigned process journey designs and change tickets
• Preferably with exposure to fraud financial crime payments or servicing functions.
• Exposure to AI/LLM-assisted process or documentation design tools