Quality Assurance Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

Your Role As a Quality Assurance Manager you will be responsible for ensuring complete compliance and accuracy in the execution of client recruitment processes. You will be required to develop a deep understanding of end-to-end recruitment workflows quality assurance protocols and process controls. You will conduct periodic audits to evaluate process adherence identify deviations or errors and collaborate with process trainers and operations teams to implement corrective actions. The primary goal of this role is to achieve a zero-defect ratio delivery environment safeguard compliance and continuously enhance the quality and efficiency of the recruitment process.

Your Responsibilities Impact & Contribution

Implement and maintain quality assurance protocols and standards within the assigned regions delivery center.

Monitor compliance with client-defined quality standards and conduct regular process and compliance audits.

Perform periodic process audits across all recruitment stages from candidate sourcing and screening to offer release and onboarding.

Review recruiter activities such as offer rollouts and documentation to ensure process accuracy and compliance.

Identify process deviations errors or compliance gaps and raise observations with relevant stakeholders.

Collaborate with process trainers to ensure corrective actions are implemented and retraining is conducted for individuals or teams where required.

Track and report defect ratios ensuring that recurring issues are analyzed and permanently resolved.

Maintain an actionable audit log highlighting non-compliances root causes and corrective/preventive actions (CAPA)

Ensure adherence to internal controls company policies and external compliance standards as per Recruitment Business Delivery (RBD) framework.

Responsible for client interaction presenting performance reports addressing concerns and ensuring clear data-driven communication.

Provide detailed audit reports analysis and recommendations to management for process enhancement.

Partner cross-functionally with Operations Process Training and Quality teams to drive continuous process improvement.

Monitor the effectiveness of corrective measures post-audit and verify that improvements are sustained over time.

Maintain confidentiality and integrity of all clients and process-related data during audits.

Qualifications :

Bachelors degree required; MBA or equivalent postgraduate qualification is preferred.

8-12 years of experience in recruitment operations process audit or quality assurance roles.

Proven expertise and strong knowledge of end-to-end recruitment processes and compliance frameworks.

Experience in conducting process audits compliance monitoring and quality improvement within a recruitment or service delivery environment.

Six Sigma knowledge and certification or an equivalent qualification is preferred.

Strong proficiency in MS Office tools (Excel PowerPoint Word) and familiarity with audit tracking/reporting systems.

Excellent decision-making and analytical skills.

Strong understanding of recruitment processes and controls.

High attention to detail and process accuracy.

Effective communication and collaboration across functions.

Ability to identify root causes and implement sustainable corrective actions.

Learning agility and adaptability to evolving client processes.

Additional Information :

As a workplace we focus on relationships with each other our clients and our fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful. See whats its like to work at AGS by searching #LifeAtAGS on any social network and do visit us at

Remote Work :

Employment Type :

Full-time