Tenancy Support Officer

• Address: Ipswich Borough Council Ipswich Suffolk IP1 2DE
• Salary: 33143 - 35412 per year
• Hours: Full Time. 37 hours per week Monday to Friday
• Contract: Fixed Term for 23 months from employment date. Required as soon as possible
• Reference: 0473

An opportunity to join a team who make a positive difference to the councils sheltered housing tenants. You will provide crucial support planning advice and assistance in a tenant centred approach whilst tenants relocate to new homes. It is important to have a can-do attitude and enjoy making a difference to those needing support.

This role will benefit from someone with experience of working with vulnerable adults in care or social housing environments. You will have regular contact with tenants most often face to face and will be subject to DBS clearance. Following initial assessments with tenants you will liaise with internal teams outside agencies and voluntary organisations on behalf of tenants to access support often drawing on your initiative for problem solving.

It is essential that the Tenancy Support Officer has excellent interpersonal communication organisational planning and document management skills. The ability to research and problem solve challenges that may arise will be a clear advantage along with a competence to work with a broad stakeholder mix including the awareness of different communication styles and timings required.

Hours of work are 37 per week Monday to Friday with occasional evenings and weekends when required.

A full valid driving licence is required for this role.

DBS clearance is required for this role.

This post is offered on a fixed term basis for 23 months from employment.

This is a hybrid working role (office and site work is required with at least three to four times a week varying each week more as and when required).

As well as a good salary we offer a career average pension scheme generous holiday and sick pay entitlements subsidised parking for work and leisure public transport discounts free swimming and gym membership cycle purchase scheme plenty of personal and professional development opportunities flexible working hybrid working opportunities Employee Assistance Programme and the opportunity to work with great colleagues.

If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.

How to apply

Please read the Job Description and Person Specification

Please feel free to contact Adam Keer (pronouns he/ him) by either calling or emailing:

To find out more please visit our website (Ipswich Borough Council)

Closing date: 2 December 2025.

Interviews will be held as soon as practical.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.