TSI Onsite IT Support Analyst

The University of Iowa Health Care Information systems has an outstanding opportunity to join our team as an IT Support Analyst! In this role you will provide basic support of the configuration and installation of desktop hardware software and peripheral equipment in an enterprise IT environment. You will perform work in clinical critical care research and departmental environments interacting with all levels of personnel patients and visitors. You will work closely with peer teams promoting collaboration and consistent service delivery. Embraces standardization the adoption of best practices documentation customer service excellence and the continual improvement approach to IT. You will exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives.

Position Responsibilities:

• Configure and install computers and software utilizing established processes and central management tools and techniques.
• Work within a centrally managed healthcare enterprise IT environment including clinical critical care research and departmental spaces.
• Interact with all levels of Iowa Health Care personnel potentially including patients and visitors.
• Work closely with peer technicians and teams promoting collaboration and consistent service delivery.
• Embrace standardization the adoption of best practices documentation customer service excellence and the continual improvement approach to IT.
• Exercise all workflows while maintaining state and institutional policies contributing to the support of organizational objectives.
• Analyzes IT system needs in clinical critical care research and departmental spaces and collaborates for appropriate solution to satisfy needs.
• Follows established and documented procedures for IT system configurations.
• Installs configures and maintains hardware and software solutions to continually improve operational performance.
• Performs basic analysis and problem resolution with a wide range of hardware and software including connectivity security and policy compliance affecting customers across multiple geographical locations.
• Communicates the value of adhering to standards for hardware software and other IT services to customers and peers.
• Participates in opportunities to improve workflows processes and standards to promote greater value for our customers.
• Provides both verbal and documented procedures to customers and peer technicians.
• Shares feedback to continually improve implementation and operational support documentation for provided services used to train customers and peer technicians.
• Maintain accurate inventory management records.
• Accurately document all performed work within service management tracking system.

• Share customer self-help guides for commonly encountered service interruptions.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care progressive medical education and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive high-level support for patient care delivery internal and external communication technology innovation medical education and research. Creating and maintaining a positive productive and rewarding environment for information technology and communication staff

• Pay Grade: $44370 to commensurate Paygrade 3A
  The University of Iowa offers a generous benefits package including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at of Time: 100%
• Location: MCU - 200 Hawkins Dr Iowa City IA
• Staff Type: Professional & Scientific
• Type of Position: Regular