Technology Support II Application Production support
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Job Location:
Monthly Salary:
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial and Investment Bank sector you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Proficiency in programming languages including Python and SQL along with experience using MongoDB
- Familiarity with applications or infrastructure within a large-scale technology setting whether on-premises on AWS Cloud or utilizing Kubernetes
- Exposure to observability practices and production monitoring methodologies with a strong background in SLO alerting telemetry data collection and using tools like Grafana Dynatrace Prometheus Datadog Splunk and others.
- Knowledge of processes as defined in the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Hands-on experience with Windows Linux and networking protocols or languages
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
