Director of Support and Applications
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Director of Support and Applications
Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The Opportunity
The Director of Support and Applicationsis responsible forthe strategicleadership operational excellence and continuous improvement of the firms IT support services and enterprise application portfolio. This role ensures reliable secure and efficient technology services that directly support attorneys legal operations and business functions across the firm.
Responsibilities
Qualifications
Compensation
Benefits
Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The Opportunity
The Director of Support and Applicationsis responsible forthe strategicleadership operational excellence and continuous improvement of the firms IT support services and enterprise application portfolio. This role ensures reliable secure and efficient technology services that directly support attorneys legal operations and business functions across the firm.
Responsibilities
- Lead all IT support and service delivery functions ensuring high availability and executive-level support.
- Establish and manage IT service management processes including SLAs KPIs and continuous improvement.
- Own the full lifecycle of enterprise and legal applications across core business systems.
- Partner with legal operations and business leaders to align technology with firm workflows and strategy.
- Lead mentor and scale high-performing support and application teams.
- Manage vendors contracts budgets and managed service providers.
- Ensure applications and support services meet security compliance and risk requirements.
- Drive IT transformation initiatives including automation modernization and AI adoption.
Qualifications
- 10 years of progressive IT experience including leadership of support and application teams.
- Proven experience managing enterprise applications in a law firm or professional services environment.
- Strong knowledge of IT service management frameworks (ITIL or equivalent).
- Experience with cloud-based SaaS platforms integrations and vendor management.
- Demonstrated ability to manage complex stakeholders and competing priorities.
- Experience operating in high-availability high-expectation environments.
- Familiarity with legal and enterprise platforms (e.g. case management DMS MS365 finance systems).
- Relevant certifications such as ITIL PMP or equivalent (preferred).
Compensation
- $140000-$175000 per year depending on experience
Benefits
- Paid time off and paid holidays
- Opportunities for growth and advancement
- Team outings and sponsored events
- Employee referral bonus programs
- Firm-paid Medical HMO with affordable upgrades
- Firm-paid Life and AD&D insurance
- Low-cost Dental and Vision plans
- 401k
- FSA (Flexible Spending Account)
- EAP (Employee Assistance Program)
- Pet Insurance
Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
