Professional Services Consultant

Job Summary

NetApp recognised as one of the best places to work is seeking a motivated Onsite Storage Consultant to join our 24x7 Professional Services team servicing Managed Services Customers. This role offers outstanding personal satisfaction and the opportunity to make a genuine impact within a growing organisation. Our team is passionate about delivering exceptional customer experiences and values strong relationships both internally and externally. As an Onsite Storage Consultant you will provide Level 2/3 support responding to incidents managing change and service requests driving problem management and planning and executing infrastructure improvements including firmware upgrades. You will work closely with a varied clientele and must possess a strong understanding of NetApp storage technologies.

Job Requirements

Extensive hands-on experience with NetApp Storage (CDOT and 7-Mode) including deployment administration troubleshooting and upgrades.
Proficient in Brocade SAN Switches and related SAN technologies
Deep understanding of NetApp Storage concepts and management tools (Snapshots controller failover provisioning deduplication cloning SnapMirror IntelliSnap)
Experience with additional NetApp technologies such as StorageGRID E-Series and SolidFire is highly desirable. Scripting skills in PowerShell Python or Ansible are beneficial
Solid grasp of infrastructure components including NetApp/Cisco FlexPod architecture Cisco UCS platform IBM BladeCenter System X VMware vSphere and Microsoft operating systems and applications
Strong knowledge of storage protocols and technologies (CIFS NFS iSCSI Fibre Channel)
Familiarity with ITIL methodologies: change incident problem and configuration management (ITIL Fundamentals certification desirable)
Understanding of outsourcing managed services and cloud industry practices
Working knowledge of monitoring platforms WANs SANs backup and disaster recovery platforms.

Job Responsibilities

Deliver Level 2/3 support for storage operations including incident response change management and service requests.
Plan and perform firmware and operating system upgrades for customer and resolve performance issues across NetApp storage platforms
Manage backup integration and replication technologies including SnapMirror and IntelliSnap
Administer and optimise storage solutions using management tools such as OnCommand Unified Manager Performance Manager and Cloud Insight
Coordinate with senior customer representatives and internal sales teams to ensure seamless service delivery
Document all incidents changes and problem resolutions in accordance with ITIL methodologies
Design build deploy and test infrastructure and disaster recovery solutions.
Maintain strong relationships with internal and external stakeholders.
Participate in continuous improvement initiatives for infrastructure and operational processes.