Professional, Property & Asset Management

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Position: Manager Soft Services & Customer Experience

Location: Godrej Centre Bengaluru
Business Unit: Property & Asset Management

About the Role

Are you passionate about creating exceptional workplace experiences As Manager Soft Services & Customer Experience you will play a pivotal role in ensuring the highest standards of cleanliness hygiene and customer satisfaction at one of Bengalurus premier commercial properties. This is your opportunity to lead a dynamic team drive operational excellence and make a visible impact every day.

What Youll Do

You will be the go-to expert for all soft services ensuring seamless operations and client delight. Your responsibilities include:

Lead Housekeeping & Hygiene Excellence: Oversee cleaning services for common areas applying best practices in janitorial operations chemical usage waste management and sanitation standards.
Daily Quality Checks: Conduct regular site rounds to identify and resolve cleaning needs promptly.
Plan & Organize: Develop work schedules assign tasks and ensure smooth execution of maintenance activities.
Team Leadership: Brief and debrief staff maintain discipline and foster a culture of professionalism and growth through training and skill enhancement.
Vendor Management: Supervise vendor personnel contracts compliance and attendance.
Inventory & Procurement: Maintain stock levels and order supplies/equipment as needed.
Reporting & Analysis: Prepare DMR MMR QBR and other operational reports; manage budgets and cost estimates.
Beautification & Events: Plan quarterly enhancements and festive décor to elevate the propertys aesthetics.
Customer Service: Act as the single point of contact (SPOC) for client and tenant queries related to soft services.
Compliance & Standards: Implement SOPs checklists and ensure statutory compliance.

What Were Looking For

Education: Degree/Diploma in Housekeeping or Hospitality.
Experience: 78 years in 5-star hotels or facility /Building operations management (mandatory).
Skills:
- Core knowledge of housekeeping operations and soft services.
- Excellent communication skills (English required; Kannada preferred).
- Proficiency in MS Office (Excel PowerPoint).
Attributes: Analytical detail-oriented and a natural leader with problem-solving abilities.

Why Join Us

At JLL we believe in empowering our people to reach their full potential. Youll thrive in an entrepreneurial inclusive environment with access to:

Competitive pay and benefits under our Total Rewards Program.
Opportunities for professional growth and skill development.
A culture that values innovation collaboration and excellence.

Reporting To: Property Manager
Work Schedule: As per site requirements

Location:

On-site Bengaluru KA

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

Unclear Seniority

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...