Market Operations Manager

Here at Lower we believe homeownership is the key to building wealth and were making it easier and more accessible than ever. As a mission-driven fintech we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8) Google (4.9) and Zillow (4.9) were a leader in the industry. But what truly sets us apart Our people. Join us and be part of something bigger.

Job Description:

We are a nationwide mortgage lender specializing in residential and commercial lending. Movoto a part of the Lower family is seeking a Market Operations Manager.

As a Market Operations Manager youll play a key role in keeping our real estate referral network efficient and effective. Youll track performance data identify trends and work with teams across the company to improve agent performance and referral monetization.

If you enjoy using data to solve real-world problems and thrive in a fast-moving environment this role is for you.

What youll do:

Track and Report Performance

• Monitor daily and weekly reports to see how many new consumers are coming in how quickly theyre being connected to agents and how often those connections lead to successful closings.
• Identify trends and share insights with leadership to help guide business decisions.
• Compare results across markets to find opportunities for improvement.

Improve Agent and Client Matches

• Review how well our system connects consumers with agents and make recommendations to improve match quality.
• Partner with other teams to ensure consumers are contacted quickly and professionally.
• Spot where agents might need more support or training and help coordinate solutions.

Support Agent Success

• Keep track of how often agents are updating their client activity and following through on referrals.
• Help identify agents who are performing welland those who may need extra coaching or follow-up.
• Work with recruiting teams to strengthen agent coverage in key areas.

Manage Tools and Resources

• Maintain documentation with the latest insights best practices and lessons learned.
• Prepare easy-to-understand summaries and reports for leadership meetings.

Who you are:

• 35 years of experience in operations data analysis or business management (real estate experience a plus but not required)
• Strong SQL and Excel or Google Sheets skills; comfortable interpreting data and drawing conclusions
• Experience with dashboards or analytics tools (Looker Tableau or similar)
• Excellent communication and organizational skills
• Comfortable working independently and managing multiple projects at once
• A proactive problem-solving mindset

Why youll love working here:

• Youll be surrounded by talented dedicated people who believe in the companys mission.
• Youll be able to shape the future of Lowers user experience.
• Youll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Hybrid (Austin TX)

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.