Patient Access Market Director

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Industry: Healthcare / Health Services

Job Category: Medical / Health - Administration

JOB SUMMARY

The Dir PA Market is responsible for Conifer s Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of

Client Service Level Agreements (SLA)

Operating goals set by the Patient Access Process group that drive SLA

patient and account cycle time and productivity standards

process quality and accuracy

adherence to process standards

Relative cost management metrics goals

expense cost and margin control

monthly quarterly and annual financial goal management

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time work product accuracy including quality monitoring metrics productivity and associated process metrics. Works daily with his/her direct reports to execute against plans.

Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L s to ensure positive EBIT performance.

Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes driving process metrics staffing and employee relations etc.

Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.

Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

Approximately $4-$5 million per market.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines policies and procedures and applicable laws. Supervisory responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles) - Dir Conifer PA I or II

Indirect Reports (titles) - Manager PA I or II

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge and ability to drive operational metrics.

Knowledge of detailed Patient Access processes

Knowledge of the flow of the revenue cycle

Excellent oral and written communication skills

Detail oriented analytical skills and an ability to work independently

PC/Systems literate including the Internet and basic MS office skills

Proficiency in prioritizing and managing multiple tasks

Operating Discipline and Business Acumen

Strong leadership and organizational skills

Deal with Ambiguity and make good decisions

Assess coach train and develop talent

Possesses excellent tactical execution skills

Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.

Demonstrates strength in both performance management and leadership development

Manage change while minimizing interruption at an operational and service level

Advanced writing verbal and presentation skills

Provide advanced customer service

Conifer requires its candidates as applicable and as permitted by law to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include but is not limited to the COVID-19 vaccination influenza vaccination and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education technical training and/or experience required to perform the job.

At least 4 years manager/director level experience including experience managing multi-level positions.

At least 1 year director level over multiple facilities/units or equivalent business experience

4 year college degree

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sitting position use computer and answer telephone

Ability to travel

Includes ability to walk through hospital-based departments across broad campus settings including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Work Environment

Hospital Work Environment

OTHER

Approximately 40% - 80% travel may be required

Compensation and Benefit Information

Compensation

Pay: $104000 - $156000. Compensation depends on location qualifications and experience.

Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits subject to employment status:

Medical dental vision disability life and business travel insurance

Paid time off (vacation & sick leave) min of 12 days per year accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts healthcare & dependent flexible spending accounts

Employee Assistance program Employee discount program

Voluntary benefits include pet insurance legal insurance accident and critical illness insurance long term care elder & childcare AD&D auto & home insurance.

For Colorado employees Conifer offers paid leave in accordance with Colorado s Healthy Families and Workplaces Act.

Security Clearance Required: No

Visa Candidate Considered: No

Job Description:Industry: Healthcare / Health ServicesJob Category: Medical / Health - AdministrationJOB SUMMARY The Dir PA Market is responsible for Conifer s Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total con...