Ambulatory Triage Registered Nurse (RN) Specialty Services
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Job Location:
New London, OH - USA
Yearly Salary:
USD 3 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The RN Phone Triage responds to inquiries from the general public medical providers patients & familiescommunity partners and stakeholders. Timely and accurate information collection appropriate care advice and dispositioning are essential.
Responsibilities
- Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
- Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
- Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
- Book same day appointments into practice specific schedules per protocols
- Follow established procedures and protocols and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
- Become well versed in all policies procedures and guidance that New London Hospital has put forth
- Participate in routine meetings to keep up to date on any changes in policy procedure or outbreaks
- Escalate any potential problems to the appropriate supervisor.
- Ability to maintain confidentiality standards when handling and processing records.
- Able to work in a fast-paced environment handling a varied number of calls per day
- Excellent phone etiquette especially when speaking with difficult or abrasive individuals
- Calm and patient demeanor paired with attention to detail
- Excellent written and oral communication and customer service
- Ability to work across multiple teams
- Competent in using computers telephones electronic medical records (EMRs) Microsoft Suite (MS Word Excel Power Point) databases and other office
- Other duties as assigned.
Qualifications
- Ability to maintain valid Registered Nurse license require
- Ability to effectively operate electronic health record software require
- Ability to utilize the nursing process in providing patient care required.
- Ability to effectively document patient information and the nursing process
- Ability to effectively operate a variety of Microsoft Office Outlook DH applications required.
- Ability to demonstrate necessary competencies for specific jobs require
- Ability to participate in departmental QI activities
- Knowledge of departmental/organizational emergency preparedness procedures require
- Ability to effectively use the DH/NLH intranet to access the policies and procedures
- Ability to work in a fast paced multi-tasking medical office
- Ability to consistently display professional ethical standards of care required.
- Knowledge of and ability to apply the principles of evidenced based nursing care required
- Prior triage experience preferred.
- Minimum of 3-5 years successful RN Practice with adult and pediatric populations required
- Primary care or emergency department triage background
- Candidates with experience in customer service within the health/medical industry
- Graduation from an accredited school of nursing required.
- Bachelor of Science in Nursing preferred.
Required Licensure/Certifications
REQUIRED LICENSE(S):
Licensed RN with NH eligibility
REQUIRED CERTIFICATIONS:
(BLS) Basic Life Support within 30 days
Key Skills
- EMR Systems
- Hospital Experience
- Acute Care
- ICU Experience
- Hospice Care
- Workers' Compensation Law
- Home Care
- Nursing
- Catheterization
- Critical Care Experience
- Medication Administration
- Tube Feeding
About Company
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics are a member of Dartmouth Health, providing healthcare services to patients across northern New England.
