Junior Clerk (Temporary As-Needed) Operations Department of Human Resources (1402)

The 1402 Junior Clerk position in Operations will serve as an Employment Information Center (EIC) Representative.  The EIC Representative is responsible for supporting the Department of Human Resources front counter operations and various pre-employment programs.  Under immediate supervision provides quality customer service and serves as a primary contact for Department of Human Resources (DHR) employees City employees job applicants and the general public.  Performs simple clerical tasks; provides information and services related to employment within the City and County of San Francisco including inquiries related to completing online applications fingerprinting examinations eligible lists and certifications.

Major Important and Essential duties:

• Provides customer service to DHR City employees Departments and the general public by email and over the telephone:
  • Assist applicants with the online application process which includes explaining the recruitment process and navigating through the application.
  • Retrieves confidential information related to Workers Compensation claims for medical providers and directs them to the appropriate authorized representative.
  • Screens and directs inquiries to the appropriate contact which may include researching information using various systems and sources.
  • Greets and directs visitors to the appropriate meeting locations per departmental protocol.
  • Immediately report incidents which impact or disrupt daily operations to supervisor and/or management. These types of incidents may include but are not limited to calling security equipment failure or malfunction or guests who become upset and/or threatening. 
• Inspects and distributes U.S. Postal mail and interdepartmental mail parcels and packages:
  • Sorts and groups incoming mail for distribution to various units within the department.
  • Receives shipments from UPS FedEx and other couriers which includes examining the packages and properly notifying the recipient of the delivery.
• Provides direct support to the Citywide Fingerprint Program:
  • Receives Live Scan documentation from employment candidates and reviews for completeness and accuracy in preparation of fingerprinting.
  • Verifies candidates identification following the California Department of Justices requirements for pre-employment fingerprinting and background checks.
  • Reviews daily fingerprint appointments using a web-based appointment scheduler.
• Provides direct support to the Citywide Disaster Service Worker (DSW) Badge Program:
  • Communicates and corresponds with departmental personnel via email phone or in-person for DSW badge statuses and inquiries.
  • Reviews daily photo appointments using a web-based appointment scheduler.

Qualifications :

Experience: Six (6) months of clerical experience including preparing and maintaining a variety of records and/or documents filing use of office equipment public contact and processing of incoming and outgoing mail. 

Substitution: Any one of the following may substitute for the required experience:

• Completion of 15 semester units (or equivalent quarter units) of coursework from an accredited college or university;
• OR Completion of a clerical training program (240 hours).

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information :

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to apply:

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit  begin your application process. 

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues. 

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Analyst Information: If you have any questions regarding this recruitment or application process please contact the analyst Denise Chan at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Contract