EN Reservation Agent

Gaziantep - Turkey

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

What you will be doing:

Consistently offer professional friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the callers request and ensure follow up according to the hotels standards
Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
Maintain and monitor the Reservation software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes voice messages and written messages for internal and external Guests
Follow department policies procedures and service standards
Other duties as assigned

Qualifications :

Graduates of Tourism and Hotel Management departments from colleges or universities
3 years of working experience in Front Office and Reservation
Strong written and spoken English communication skills
Familiarity with the Opera system
Able to use MS Office programs
Always aiming to improve service quality
Successful in administrative coordination
Able to problem-solving
Embrace a friendly service approach
Open to communication
Able to work in shifts
Respect guest privacy
Completed military service for male candidates.

Additional Information :

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

Employment Type :

Full-time

What you will be doing:Consistently offer professional friendly and engaging serviceProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the callers request and ensure follow up according to the hotels standardsHave a sufficient working k...

Key Skills

Intelligence
Corporate
Irrigation
Investment
AC Maintenance
Contract Administration

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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