Calls Support Specialist

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies career mentoring resume and portfolio preparation and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development Quality Assurance (QA) and Data Analytics.

We are looking to hire a Customer Support Agent specialized in Calls to help students from LATAM throughout the learning process answering their questions relieving their doubts and solving technical issues.

Please submit all resumes or CVs in English.

What you will do:

Help students by answering their questions through calls.
Accompany the learning process communicate with the student guidance team.
Work with a large amount of information and structure it accordingly.

What we can offer you:

Schedule 5/2 (five days of collaboration followed by two days off - in this case Monday-Friday from 10:00 a.m. to 7:00 p.m. Mexico City time).
Payment of 600 USD gross fixed per month and up to 200 USD based on KPIs.
100% remote collaboration.
Free access to TripleTen courses to study in the free time.
Professional development in an international team.
A comfortable digital office. We use modern digital tools Slack Notion Zoom Hubspot HiBob to make collaborating together seamless.
Diverse and tight-knit team spread out across the US LatAm and more!

*This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

Requirements:

1 years of experience in Customer Support through calls.
Advanced level of English (B1) and Spanish (C1).
To be customer oriented enjoy helping people and be able to multitask.
A general understanding of the IT industry and minimal experience with programming languages such as HTML CSS JavaScript Python.

Nice to have:

Work experience in a help desk call center and/or professions related to customer service.

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies career mentoring resume and portfolio preparation and we guarantee employment after the course. Our employability rate a...

Please submit all resumes or CVs in English.

What you will do:

Help students by answering their questions through calls.
Accompany the learning process communicate with the student guidance team.
Work with a large amount of information and structure it accordingly.

What we can offer you:

Schedule 5/2 (five days of collaboration followed by two days off - in this case Monday-Friday from 10:00 a.m. to 7:00 p.m. Mexico City time).
Payment of 600 USD gross fixed per month and up to 200 USD based on KPIs.
100% remote collaboration.
Free access to TripleTen courses to study in the free time.
Professional development in an international team.
A comfortable digital office. We use modern digital tools Slack Notion Zoom Hubspot HiBob to make collaborating together seamless.
Diverse and tight-knit team spread out across the US LatAm and more!

Requirements:

1 years of experience in Customer Support through calls.
Advanced level of English (B1) and Spanish (C1).
To be customer oriented enjoy helping people and be able to multitask.
A general understanding of the IT industry and minimal experience with programming languages such as HTML CSS JavaScript Python.

Nice to have: