NICE Actimize Associate Technical Support Engineer

The Actimize Associate Technical Support Engineer performs a wide range of duties including some or all of the following:

• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations done in the following programming languages: Java JavaScript SQL XML to provide the right support.
• Be able to install configure and customize solutions by following implementation guides and manuals.
• Reproduce client environment data configuration and setup in order to investigate possible issues.
• Provides information by collecting analyzing and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems build processes and debuggers in the software development process.
• Collaborates and adds value through participation in peer case reviews providing comments and suggestions.
• Provides reliable solutions to a variety of problems using sound problem solving techniques.
• Performs technical root cause analysis and outlines corrective action for given problems.
• Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
• Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
• Working in accordance with NICE support process procedures contractual SLAs
• Documenting all customer interactions in CRM tool in accordance with SLA.

Qualifications :

• Excellent verbal and written communication skills in English.
•  Fast learner with ability to educate her/himself on relevant technologies.
•  1 year of experience with application development using Object oriented JAVA Windows Forms SQL (or equivalent evidence of learning/projects).
•  Excellent technical and analytical skills.
•  Technical development/debugging and diagnosis skills (e.g. coding scripting etc.).
•  Excellent organizational skills ability to set own task lists and timelines.
•  Ability to work in a team.
•  Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelors degree in computer science (or equivalent) or very close to completion.  Excellent verbal and written communication skills
• Programming language: Java and JavaScript. Scala is a plus.
• Relational databases: i.e. Oracle SQL Server
• Application server: i.e. Tomcat WebLogic WebSphere.
• Operating Systems: Windows and Linux
•  Knowledge of XML HTML.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time