NICE Actimize Associate Technical Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Actimize Associate Technical Support Engineer performs a wide range of duties including some or all of the following:
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java JavaScript SQL XML to provide the right support.
- Be able to install configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data configuration and setup in order to investigate possible issues.
- Provides information by collecting analyzing and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems build processes and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews providing comments and suggestions.
- Provides reliable solutions to a variety of problems using sound problem solving techniques.
- Performs technical root cause analysis and outlines corrective action for given problems.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
- Working in accordance with NICE support process procedures contractual SLAs
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications :
- Excellent verbal and written communication skills in English.
- Fast learner with ability to educate her/himself on relevant technologies.
- 1 year of experience with application development using Object oriented JAVA Windows Forms SQL (or equivalent evidence of learning/projects).
- Excellent technical and analytical skills.
- Technical development/debugging and diagnosis skills (e.g. coding scripting etc.).
- Excellent organizational skills ability to set own task lists and timelines.
- Ability to work in a team.
- Demonstrated interest and ability to communicate across technology and business boundaries.
- Bachelors degree in computer science (or equivalent) or very close to completion. Excellent verbal and written communication skills
- Programming language: Java and JavaScript. Scala is a plus.
- Relational databases: i.e. Oracle SQL Server
- Application server: i.e. Tomcat WebLogic WebSphere.
- Operating Systems: Windows and Linux
- Knowledge of XML HTML.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
