Assistant General Manager Airport Retail

The ideal candidate will have retail and sales experience and a desire to join an exciting energetic and trend setting airport concessionaire. This role drives the companys key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Essential Duties and Responsibilities
Promptly resolve all customer service and associate issues in accordance with our Core Values
Exceed First Class Service standards and behavior with every customer business partners and peers
Treat customers and peers in accordance with the core values of the company

Operations
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational
policies and goals set forth by the company while holding the team accountable to such standards

Financial/Business
Influence and make recommendations to help achieve performance objectives in the areas of sales
expenses inventory control and payroll while monitoring overall P&L results and formulating
actions plans as needed

Leadership/People
Train motivate and develop a professional team that possesses the ability to achieve sales goals
while adhering to company performance metrics implementing promotional programs and
coordinating special events
Build strong business relationships with airport management brand partners and the Support
Center Team through the use of clear consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and
counseling
Perform all basic human resource functions including interviewing succession planning training
scheduling and performance reviews
Other duties as assigned

Job Qualifications
Education: Bachelors degree and high school diploma or equivalency required

Experience:
Minimum three (3) years of leadership in merchandising the service industry and/or operations environment

Other Knowledge Skills Abilities or Certifications:
Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading writing mathematics cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check Paradies Background Check and the applicable

Physical Requirement
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs. perform essential job functions such as standing for extended periods
bending reaching climbing a ladder and walking long distances

Working Environment
Indicate if normal office environment or if exposed to any hazards.
Retail stores warehouses or office environments

Travel Requirements
Occasional travel may be required based on the needs of the business

The above statements are intended to describe the general nature and level of work being performed by most people
assigned to this job. They are not intended to be an exhaustive list of all duties. Salary $68640.

Required Experience:

Director