Specialist Officer, Triage
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Job Location:
Yearly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
Specialist Officer Triage
Job No: 677697
Brisbane - Inner Suburbs & CBD
Max Term Part Time
Insurance
Pay Band 3
- Job Title: Specialist Officer Triage
- Location: Brisbane
- Hours: Part-Time 22.5 Hours per Week
- Contact Type: 12 Month Contract
About the Role
Are you passionate about delivering exceptional customer experiences and resolving complaints efficiently Suncorp Insurance is seeking a Specialist Officer Triage to join our team on a 12 Month Contract. This is a part-time position offering 22.5 hours per week.
In this role you will enable our Dispute Resolution workforce by triaging Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints managing our inboxes and telephone lines and ensuring customers feel heard and supported.
What Youll Do
- Manage and log IDR and EDR complaints from multiple channels including email phone and AFCA ensuring all details are accurate and complete.
- Record and triage customer information monitor inboxes and categorise complaints appropriately.
- Place required notes on claims or policy systems and acknowledge customer concerns professionally both verbally and in writing.
- Flag and refer customers experiencing vulnerability to ensure they receive the appropriate support.
- Build and maintain strong relationships with customers and internal stakeholders supporting team goals and contributing to a collaborative environment.
- Download distribute prepare and authorise payment of AFCA invoices by their due date.
What Were Looking For
- 12 years in general insurance is preferred; experience in a dispute resolution environment is highly desirable.
- Strong computer literacy and the ability to navigate multiple systems simultaneously.
- Comfortable working in a fast-paced high-pressure environment with flexibility and resilience.
Key Skills & Competencies
- Exceptional communication skills with the ability to actively listen explain and record information clearly.
- Strong judgement and analytical skills to make decisions and recommend solutions.
- Ability to work independently demonstrate initiative and solve problems efficiently.
- Proficiency in Microsoft Office including Outlook and Excel.
- Ability to engage with customers empathetically understanding both practical and emotional needs.
Why Youll Love Working at Suncorp
When you join Suncorp youre not just taking on a job youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:
- Salary: Competitive Annual Salary Performance Based Incentives
- Leave Benefits Annual leave Flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid Working:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more. As well as offers from over 400 top retailers.
- Reward & recognition programs: We celebrate your hard work and achievements!
- Career Development: We prioritize your career development offering ongoing training growth opportunities and the support you need to reach your full potential.
- Reputable Employer National trusted company with an inclusive and diverse workplace.
- Community Engagement Involvement in Charity events like Spirit to Cure.
Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here
Need Support
If you require adjustments to participate equitably in our recruitment process or workplace please reach out confidentially to
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
