Team Member (Retail) 30 hours Contract

We are looking for an individual that can provide excellent customer service and proactively work towards exceeding expectations in all that you do assisting with various front of house tasks and ensuring the overall satisfaction of our clients. An individual that provides a passion for delivering excellent hospitality going above and beyond to create an excellent standard of service for our customers and clients.

• Providing an excellent standard of customer service in a professional and efficient manner.
• Being customer focused at all times by being visible during service periods approachable and quick to exceed expectations in fulfilling client needs.
• Assisting with food and service preparation as required ensuring all counters are fully stocked throughout the service.
• Keeping the restaurant and BOH areas clean tidy and organised.
• Have good knowledge and understanding of food products sold throughout the restaurant.
• Accurately handle sales and transactions.
• Use initiative to do what is necessary and do not wait to be told/asked.
• Monitoring and reducing waste with regards to our environmental impact.
• Taking an active role in contributing towards financial targets.
• Assisting in stock take as required.
• Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to clients needs.
• Handle customer complaints and concerns in a professional and effective manner and escalate as necessary and encourage open communication channels to gather feedback.
• Communicate regularly with Restaurant Manager to address any concerns and implement improvements as requested.
• Ensure all Health & Safety and Food Safety policies procedures and protocols are adhered to. Advise clients with allergens to Allergen Champions.
• Ensure due diligence and all accidents are reported to Restaurant Manager to escalate.
• Adhere to any rotas/schedules laid down by Management.
• Assist in working as One Team projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate Collaborative and Proud in all aspects of your role.

Qualifications :

Essential:

• Excellent level of both written and spoken English
• Displaying a can do attitude
• Exceptional customers service
• Strong communication skills
• Ability to work in a team
• Familiar with POS systems

Additional Information :

Monday- Friday (30 Hour contract)

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time