Resident Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La International Hotel Management Pte Ltd
Be part of our Shangri-La family!
Shangri-La Bengaluru is the perfect place to take in the charm and character of Indias Garden City. Perched high above the horizon offering a birds-eye view of Bangalore Palace the hotel is ideally located between the business district and historic attractions. With panoramic views of the city from both the Horizon Club and rooftop lounge Asian-inspired dining options and luxurious facilities the hotel provides a peaceful escape for business and leisure travellers alike.
The Resident Manager will be responsible for the overall management of property operations ensuring guest satisfaction and maintaining a high standard of service delivery. This position requires a hands-on leader who can supervise staff manage facilities resolve guest issues and ensure that the property runs smoothly on a daily basis.
As a Resident Manager We Rely on You To
- Lead and motivate a team of staff ensuring that all departments work together to deliver exceptional guest experiences.
- Respond to guest complaints and feedback in a timely and professional manner ensuring that all concerns are addressed and resolved.
- Ensure that all operational standards procedures and policies are followed consistently.
- Oversee property maintenance cleanliness and safety to ensure the facility is in excellent condition.
- Develop and implement training programs for staff to improve service quality and performance.
- Prepare and manage departmental budgets monitor expenses and ensure cost control measures are in place.
- Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy.
- Perform regular property inspections to ensure compliance with quality and safety standards.
- Ensure compliance with all relevant laws and regulations in the hospitality industry.
We Are Looking for Someone With
- Possesses a Degree/Diploma in Hospitality Management or equivalent.
- Previous experience in 5 stars international class hotel with at least 3-5 years in the similar capacity role.
- Strong leadership skills and the ability to effectively manage a team.
- Excellent communication and interpersonal skills.
- Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy.
- Proficient in hotel management software and Microsoft Office Suite.
- Knowledge of budgeting and financial management.
- Strong organizational and problem-solving skills.
- Flexibility to work weekends holidays and on-call shifts as needed.
Required Experience:
Manager
Key Skills
- EMR Systems
- Senior Care
- Developmental Disabilities Experience
- MDS
- Yardi
- Computer Literacy
- Fair Housing Regulations
- Maintenance
- LIHTC
- Document Management Systems
- Property Management
- Supervising Experience
About Company
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