Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Responsibilities of the Role:

To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
Identify and execute robust and continuous improvement opportunities within the stakeholders.
Closely interact with business and provide ad-hoc solutions to their solution needs.
Require to standby after office hours to manage escalation from other continents and regions.

Skill Requirements:

Diploma/Degree holder or an equivalent professional qualification preferably in Business Information System IT.
Minimum 5 years experience in IT & business intelligence or 2 to 5 years.
Fluency in both written and spoken English Mandarin & Cantonese.
Proficient in MS Office and PC applications.
Good Project Management skills.
Ability to think strategically.
Excellent communication.
Knowledge of computers and relevant software applications.
Ability to work in a fast moving dynamic work environment.

The Package:

Attractive Salary (RM7000 RM10000).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Kuala Lumpur.

The Responsibilities of the Role:To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.Identify and execute robust and continuous improvement opportunities within the stakeholders.Closely interact with business and provi...