General Manager
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are a leading and rapidly expanding Quick Service Restaurant (QSR) brand in Southeast Asia committed to making high-quality delicious food accessible to everyone. By integrating cutting-edge technology automation and data-driven insights we are redefining the traditional food service model. With an ambitious plan to scale from tens to hundreds of outlets across the region we are looking for a visionary General Manager to lead our next phase of growth.
Join us in building one of the regions most beloved food brands.
Key Responsibilities:
1. Customer Experience Excellence:
- Design and implement comprehensive systems to maximize customer satisfaction across all outlets.
- Oversee all food preparation and production processes ensuring strict adherence to Standard Operating Procedures (SOPs) for unmatched quality and consistency.
- Enforce the highest standards of outlet cleanliness product availability and efficient operational scheduling.
- Champion a service culture that is fast friendly and maintains impeccable hygiene.
- Proactively identify address and minimize operational issues such as order errors and cancellations.
2. Building & Leading a High-Performing Organization:
- Recruit train mentor and develop a senior leadership team including 16 direct reports (e.g. Regional Managers Functional Heads) to drive excellence.
- Build a scalable training academy and oversee the implementation of continuous learning and development programs for all staff levels.
- Design and manage performance incentive structures clear reporting hierarchies and standardized processes to motivate and reward high achievement.
- Directly manage a company-wide payroll of approximately 900 employees ensuring optimal staffing productivity and engagement.
- Address performance gaps decisively to maintain exceptional operational standards across the organization.
3. Profitability & Financial Stewardship:
- Assume full P&L responsibility for all outlets driving profitability and sustainable financial health.
- Increase revenue through excellent in-store service and effective local store marketing initiatives.
- Strategically optimize labor costs and systematically reduce overhead expenses in logistics management and inventory waste.
4. Aggressive Expansion & Operational Execution:
- Lead the end-to-end rollout and successful launch of new outlets and strategic Joint Ventures (e.g. Drive-Through formats).
- Spearhead an aggressive market expansion plan targeting the opening of 3-5 new stores per month in key growth areas such as Klang Valley and Johor Bahru.
- Ensure all new openings meet brand standards are operationally ready and achieve financial targets from day one.
Key Competencies:
- Operational Mastery: Exceptionally organized process-driven and detail-oriented with a hands-on practical approach to complex operations.
- Leadership & Scale: Proven ability to inspire motivate and build large high-caliber teams. Must have experience managing a significant number of direct reports and a large overall payroll.
- Adaptability & Resilience: Remains calm and decisive under pressure embraces change and rapidly implements improvements based on data and feedback.
- Results-Driven Execution: Tenacious in pursuing ambitious goals with a relentless focus on execution and a proactive mindset for solving problems to exceed targets.
- Customer-Obsessed: Deeply committed to elevating the customer experience through innovative operational solutions and flawless service delivery.
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
