Team Lead, Client Communication Stanbic IBTC Pension Managers Limited
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients complaints and enquiries through various communication channels such as letter e-mail social media and chat.
Job Responsibilities
- Providing customers with accurate information on our products and services their Retirement Savings Accounts and also on other guidelines relating to the industry.
- The supervisor manages leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.
- Reporting/data management.
- Creation of pension account awareness and achieve quality customer service.
Qualifications :
Type of Qualification: University Degree
Experience Required
3-4 Years hands on experience on customer service roles good interpersonal skills communication skill data analysis skills and customer service experience.
1-3 Years in experience in pension fund administration managing and leading a successful team.
Additional Information :
Behavioural Competencies:
- Leading People
- Establishing Rapport
- Exploring Possibilities
- Upholding Standards
- Generating Ideas
Technical Competencies:
- Excellent knowledge of the dynamics and technical aspects of fund management.
- Understanding of policies and procedures.
- Data Analysis
- Experience in Customer Care duties and responding to Client Enquiries.
- Excellent use of MS Office applications and other customer related tools
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Law Enforcement
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About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
