Incident Response Team Program Manager

About the Work Unit

This position is within the Division of Maintenance and Operations and Traffic Operations Branch of the Colorado Department of Transportation (CDOT). The Traffic Operations Services Branch exists to improve the safety and efficiency of Colorados transportation system through institutionalized and forward leaning real-time operational excellence. This is accomplished through two primary program areas the Operation Centers program and the Incident Response program. The Operation Centers program is focused on providing credible real-time information to the department first responders and public. The Incident Response program is focused on providing expert traffic incident management reduce roadway impacts and protect the lives of motorists and responders through coordinated and efficient incident response.

About the Position
The Incident Response Team Manager position oversees the CDOT Incident Response program. This position is responsible for providing strategic vision management guidance and direction for incident response initiatives in collaboration with the Colorado State Patrol (CSP) CDOT Traffic Operation Centers CDOT Regions other first responder groups emergency response agencies and incident management partners as well as private sector entities with a shared mission. This position provides contract management for the Safety Patrol program and is the second level supervisor responsible for managing and supervising the day-to-day activities of professional level employees. This position is anticipated to be approximately 30% in the field (to backfill team members out on leave and/or respond to major incidents) and 70% in the office.

In addition this position will provide practical guidance and/or input to the Statewide Traffic Incident Management (TIM) program. It will also provide state of the practice input to support the development and implementation of statewide strategies and policies that will result in increased safety practices reduced congestion and reduced response and clearance times for hazardous incidents.

Major duties and responsibilities include but are not limited to:

• Identifies and resolve notification needs and priorities of management local agencies and private industry partners CDOT Public Relations Office and to the applicable Colorado Traffic Operations Center;

• Assess current policies practices and training and making recommendations on consistent and appropriate improvement initiatives;

• Determines and implements public multi-agency and multidisciplinary communication and collaboration strategies as well as response decisions based on identified incidents;
• Determine type structure and need for implementing a command structure with other response agencies;
• Provide leadership to the team members and directs work;
• Establishes procedures standards expectations monitors performance; set team goals ad monitors team progress;
• Develops budget requests and justifications for increases in staffing;
• Conduct quarterly and final performance reviews; mentor coach guide and support employees; approve personnel actions leave requests training requests and timesheets;
• Engages strategically to develop strong viable coalitions focused on improving responder safety and quick clearance principles;
• Identifies local jurisdictional issues within the program area where responder safety and quick clearance could be improved. Engages to form strong relationships with other department agency local government and first responders;
• Understands what gap areas exist and creates lists of issues that need to be addressed;
• Conducts after action reviews with all stakeholders and identifies which protocols were or were not followed and what changes need to be implemented so future incidents have few to no issues;
• Determines contract scope resource allocation billing and overall contract administration;
• Works with the CDOT Office of Emergency Management CDOT maintenance sections CDOT Regions law enforcement agencies safety and local agencies in establishing policies procedures and processes that will result in effective management of the events;
• Determine type structure and need for implementing Incident Command or Unified Incident Command with other response agencies;
• Determine implementation of evacuation routes assisting travelling public with information and coordination with multiple internal and external stakeholders etc;
• Other duties as assigned.

• Primarily 7:00 am 4:30 pm work hours Monday-Friday.
• Travel required throughout the state for planning coordination and emergency activation.
• Required to report without delay or interruption to provide essential or emergency services to ensure health safety and welfare.
• Use of CDOT vehicles.

Minimum Qualifications

Experience Only:

• Eight (8) years of relevant experience in an occupation related to the work assigned to this position.

OR

• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years.
• A Bachelors degree from an accredited college or university with a degree in Business Management Crisis Management Transportation Management Communications Operations or another field of study closely related to the duties of this position.

• Must pass a pre-employment screening which may include social security number trace criminal records check public court records check educational records and driving records checks. More information in the supplemental information section.
• A current valid drivers license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.
• Required to report without delay or interruption to provide essential or emergency services to ensure health safety and welfare.

• Demonstrated success with the duties listed in the Description of the Job section preferably for a public employer.
• Years of State service experience related to the duties of this position.
• Highest work/personal ethics and integrity including a passion for safety.
• Experience supervising an incident response team.
• Comprehensive knowledge and experience in best practices for emergency/incident management response including Traffic Incident Management Systems (TIMS).
• Leadership and vision across multidisciplinary groups.
• Proven ability to manage multiple assignments priorities and projects in a demanding environment; working effectively in both independent and team situations.
• Ability to manage time compression and work within stressful situations.
• Experience with contract management.
• Ability to improvise adapt and overcome changing assignments.
• Ability to take initiative to solve problems in an innovative manner.
• Experience partnering with a variety of stakeholders in situations that may be politically sensitive demonstrating sensitivity to needs priorities and public and organizational commitments.
• Excellent interpersonal and relationship building skills.
• Strong time and project management skills including prioritization and multi-tasking ability.
• Excellent reasoning investigative analytical and problem solving ability;
• Excellent facilitation presentation and communication skills both written and oral;
• Strong attention to technical detail and accuracy.
• Fluency in Microsoft Office Suite (Word Excel Access) Gmail SAP and the ability to quickly learn other software systems.

Applicant Checklist
Complete Applications must include the following documents:

1. A complete CDOT Application for Announced Vacancy (please submit online using the green APPLY button at the top of this announcement)
2. A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
3. A cover letter that describes your interest in this position how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
4. A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
5. If you are using education to qualify a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school or your NACES accreditation. Please submit this as an attachment to your online application.
6. If you are a veteran a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age date of birth or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

Notifications:
All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorados website.

The Hiring Process:

1. All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
2. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part or all of the comparative analysis for this position may be a structured application review which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• Be sure your application materials specifically address your qualifications experience work products and accomplishments as they relate to the Major Duties Minimum Qualifications and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

1. A top group up to six candidates will be invited to schedule an interview with the hiring manager.