IT Customer Support Entry

Thurston County, WA - USA

Yearly Salary: $ 62988 - 82680

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Helping every Washington resident live work drive and thrive.

We are dedicated to growing a culture of belonging through our values:

Respect Trust Diversity Inclusion Equity.

At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is currently recruiting an IT Customer Support professional to provide technical support for our DOL Driver and Vehicle Field Licensing offices!

The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washingtonresidentsand collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers ability to live work drive and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Are you ready to take your Tech and Customer Service talent statewide If so apply today!

Duties

As an IT Customer Support team member providing technical assistance for the Department of Licensings extensive IT infrastructure and hardware statewide will be vital in this role. Sharing your expertise with the larger team you will ensure internal customer satisfaction and understanding of our Information Services policies and procedures. Your diligent work will enable our headquarters driver licensing offices vehicle licensing offices and sub-agent offices to serve the public this team day-to-day will consist of installing configuring troubleshooting and supporting commercial and in-house software applications and other essential technology. Your technical abilities and responsiveness will help keep our operations running smoothly across the state.

Some of the things you will do:

Perform analysis research design troubleshooting and deployment of requests as required by team leadership.
Support daily coverage and duties of the DOL Service Desk team.
Provide Help Desk support.
Coordinate with vendors on development testing and maintenance of COTS products.
Support security efforts through password resets device scans and SAIT approval procedures.
Create review update sunset and follow documentation to provide a consistent and functional work environment.

Qualifications

What you will bring to the role:

Four (4) years of experience in consultative customer service or administrative information technology analysis system maintenance troubleshooting or problem resolution experience.
The ability to understand and follow agency values of respect trust diversity equity and inclusion through behaviors and decisions.

Experience can be obtained concurrently.

Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience.

What may set you apart:

Bachelors degree in computer science or related field.
Experience installing maintaining and administering various computer operating systems like Windows OS and iOS.
Experience composing sending and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests.
An Ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to reach the organizations goals.

Additional Requirements of Employment:

This position will operate largely remotely but will require visits to the Olympia WA office at times as business needs require. At least a 24-hour notice would be provided should the need arise.
Prior to a new hire a pre-employment screening including criminal record history will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified keeping with our commitment we will take steps to assure that people with disabilities are provided reasonable accommodation.

For additional information about this position available accommodations or the interview process contactKyle Odell.

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity equity and inclusion!

How to Apply:

Select thebutton at the top of this job announcement.
Attach:
- A cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.

A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

A paycheck is just part of a total compensation package. We offer some of the nations bestbenefits.

We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce we will create a more respectful productive and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference please notify theTalent Acquisition Team. Use a subject line that includes the title of this position.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age religion sex (including gender identity) marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process during the recruitment process or who need this job announcement in an alternative format may contact the Human Resources Office at or email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

DescriptionHelping every Washington resident live work drive and thrive.We are dedicated to growing a culture of belonging through our values:Respect Trust Diversity Inclusion Equity.At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a cultur...