State of Indiana OECOSL Application Support Engineer
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Application Support Engineer provides daily operational support for an application focusing on timely incident resolution defect remediation and support for maintenance releases. This role involves triaging and resolving application incidents performing root cause analysis and collaborating with DevOps and architecture teams to address performance issues integration failures and data inconsistencies. The engineer also maintains operational documentation supports user access management and assists in regression testing.
The Application Support Engineer provides daily operational support for an application focusing on timely incident resolution defect remediation and support for maintenance releases. This role involves triaging and resolving application incidents performing root cause analysis and collaborating with DevOps and architecture teams to address performance issues integration failures and data inconsistencies. The engineer also maintains operational documentation supports user access management and assists in regression testing.
Location:Indianapolis Indiana United States
Responsibilities:
- Triage and resolve application incidents.
- Conduct root cause analysis of application issues.
- Support monthly maintenance releases.
- Troubleshoot performance issues integration failures and data inconsistencies.
- Maintain operational documentation.
- Support user access management.
- Assist in regression testing for fixes and enhancements.
- Ensure application changes do not impact accessibility or compliance requirements.
- Triage and resolve application incidents.
- Conduct root cause analysis of application issues.
- Support monthly maintenance releases.
- Troubleshoot performance issues integration failures and data inconsistencies.
- Maintain operational documentation.
- Support user access management.
- Assist in regression testing for fixes and enhancements.
- Ensure application changes do not impact accessibility or compliance requirements.
Required Skills & Certifications:
- Bachelors degree in Information Technology or related field.
- 5 years of experience in application support or production operations.
- Experience supporting web-based enterprise applications.
- Strong troubleshooting skills.
- Strong documentation skills.
- Familiarity with ITSM tools.
- Familiarity with incident workflows.
- Bachelors degree in Information Technology or related field.
- 5 years of experience in application support or production operations.
- Experience supporting web-based enterprise applications.
- Strong troubleshooting skills.
- Strong documentation skills.
- Familiarity with ITSM tools.
- Familiarity with incident workflows.
Preferred Skills & Certifications:
- Not specified in the provided information.
- Not specified in the provided information.
Special Considerations:
- Not specified in the provided information.
- Not specified in the provided information.
Scheduling:
- Not specified in the provided information.
- Not specified in the provided information.
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
