Administrative Assistant – Natural Products E-commerce

Manila - Philippines

Monthly Salary: PHP 375 - 375

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Work Schedule: Mon-Fri

8am - 12pm
Schedule: Part-time (20 hours per week); morning hours aligned with Gold Coast Australia timezone
Client Timezone: Australian Eastern Standard Time (Gold Coast)

Client Overview

Join a thriving Australian e-commerce company specializing in natural ingredients and wellness products including essential oils skincare and aromatherapy diffusers. This lean efficient team of 8 operates a 95% online business model with streamlined warehouse and office operations on the Gold Coast. Theyre experiencing growth that requires additional support while maintaining their agile personal approach to customer service.

Job Description

Youll become the backbone of daily operations for a growing natural products company handling the essential customer touchpoints and administrative processes that keep their e-commerce engine running smoothly. This role offers the perfect blend of customer interaction financial accuracy and operational support in a business passionate about natural wellness. Youll work directly with a small dedicated team where your contributions make an immediate visible impact on customer satisfaction and business efficiency.

Responsibilities

Manage customer support inquiries through email website contact forms and live chat platforms
Process and organize daily administrative tasks including comprehensive inbox management
Perform data entry and basic bookkeeping tasks within Xero financial management system
Review and validate overnight e-commerce sales batches transferred from inventory to accounting software
Process invoices and ensure accuracy of financial transaction records
Verify daily sales data against accounting entries for complete reconciliation
Support general administrative duties to streamline operations and improve efficiency
Maintain organized digital filing systems and customer communication records

Requirements

You bring experience with administrative tasks and customer service through digital channels (email chat web forms)
Basic bookkeeping or data entry experience helps you hit the ground running
Familiarity with accounting software particularly Xero gives you an advantage
You have strong attention to detail especially when handling financial reconciliation tasks
Youre comfortable working during Australian morning hours and excel at written communication for customer support
Bonus if you have e-commerce platform experience or knowledge of natural products industry.

Why Join This Team

Work with a passionate close-knit team of 8 where your contributions directly impact success
Flexible morning schedule that accommodates work-life balance
Opportunity to grow with an expanding e-commerce business in the wellness industry
Gain experience across customer service administration and financial operations
Remote work arrangement with clear processes and supportive management
Month-to-month contract with 7-day risk-free trial period

Independent Contractor Perks

Permanent work from home
Immediate hiring

ZR28628JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position. Work Schedule: Mon-Fri 8am - 12pmSchedule: Part-time (20 hours per week); morning hours aligned with Gold Coast Australia timezoneClient Timezone: Australian Eastern Standard Time (Gold Coast) Client Overview Join a thriving Australian e-commerce company spe...