Family Resource Coordinator – School-Based Teletherapy Program

Role: Family Resource Coordinator

FLSA:Full Time Salaried Exempt

Location:Remote (Candidate must reside in Virginia) Hampton Roads Area

Why Join Virtual Peace of Mind (VPM)

Transforming Access to Youth Mental Health through Virtual Care

Virtual Peace of Mind (VPM) is a fast-growing fully remote private mental health practice dedicated to providing compassionate evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility resources and support they need to deliver exceptional care while advancing equitable mental health access for all.

Role Overview:

The Family Resource Coordinator serves as the primary liaison between families and the Virtual Peace of Mind (VPM) clinical team ensuring that every student receiving school-based teletherapy has the family support access and communication necessary for successful outcomes. This role focuses on enhancing family engagement eliminating access barriers and coordinating culturally and linguistically appropriate resources to meet the needs of diverse households across the state.

Working under the direction of the Clinical Director the Family Resource Coordinator will oversee onboarding for families provide navigation support for consent scheduling and tech readiness and ensure alignment with FERPA/HIPAA compliance standards. This role is essential to the programs success in reaching students who may not traditionally have access to mental health care.

Key responsibilities include but limited to:

• Family Engagement & Communication
  
  • Serve as the primary point of contact for families engaging in VPMs school-based teletherapy services.
    
  • Provide clear compassionate communication regarding the referral process consent forms scheduling and session expectations.
    
  • Coordinate outreach efforts to ensure families understand the value of therapy and feel supported throughout the process.
    
• Access & Navigation Support
  
  • Assist families with navigating the telehealth platform troubleshooting technical access issues and ensuring readiness for virtual sessions.
    
  • Identify and respond to language or cultural barriers; coordinate translation interpretation or alternate formats as needed.
    
  • Support families with limited digital literacy or connectivity to ensure equitable participation.
    
• Resource Coordination
  
  • Maintain and distribute family-friendly mental health education materials including handouts webinars and community resources.
    
  • Collaborate with school staff to identify families who may benefit from additional support (housing food access medical care etc.) and provide referrals to appropriate agencies.
    
  • Track and follow up on family resource utilization and engagement data.
    
• Program Support & Compliance
  
  • Ensure all family-facing communications meet HIPAA and FERPA requirements.
    
  • Maintain accurate records of all family interactions and documentation within the EHR and CRM systems.
    
  • Collaborate with clinical and administrative teams to support smooth onboarding appointment coordination and follow-through.
    
• Reporting & Continuous Improvement
  
  • Collect feedback from families and summarize key insights to inform program improvements.
    
  • Contribute to quarterly reporting by providing data on family engagement metrics barriers resolved and satisfaction outcomes.
    
  • Participate in interdisciplinary team meetings to advocate for family needs and inform clinical strategy.
    

Other duties as assigned.

Qualifications & Experience:

• Education:
  
  • Bachelors degree in Social Work Psychology Human Services Public Health or a related field required.
    
• Experience:
  
  • Minimum of 3 years of experience working with families in education behavioral health or community-based services.
    
  • Prior experience supporting children youth or families within school systems telehealth programs or social service organizations strongly preferred.
    
  • Experience coordinating support services for underserved populations or communities with complex needs is a plus.
    
    
• Skills & Competencies:
  
  • Strong interpersonal and communication skills with the ability to build trust and rapport with families from diverse cultural and linguistic backgrounds.
    
  • Demonstrated cultural humility and knowledge of trauma-informed engagement practices.
    
  • Comfort with virtual tools EHR platforms and customer relationship management (CRM) systems; ability to support families with basic tech troubleshooting.
    
  • Bilingual (Spanish Haitian Creole Portuguese Arabic or other common school languages) strongly preferred.
    
  • Organized self-motivated and able to manage multiple family cases simultaneously with professionalism and empathy.
    
    
• Other Requirements:
  
  • Understanding of FERPA HIPAA and family confidentiality practices.
    
  • Availability to work flexible hours when needed to accommodate family schedules.
    
  • Passion for expanding access to mental health care for children and adolescents.
    
    

Compensation & Benefits:

• Salary: $55k-65k/per annum; commensurate on experience.

Benefits:

• Retirement:401(k) with up to3% employer match
• Health:Individual Coverage HRA (ICHRA) stipend up to$300/monthtoward health insurance premiums
• Paid Time Off:
  • 10 days of PTO annually
  • 6 paid holidays
  • 3 wellness/sick days per year

What Makes VPM Different - Our Values!

• Mission-Driven Impact:Join a pioneering VDOE-endorsed initiative transforming school-based mental health delivery across Virginia ensuring access equity and positive outcomes for every student.
• Leadership & Growth:Contribute to shaping and scaling an innovative state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands.
• Flexible Remote Environment:Enjoy a fully remote flexible work model that allows you to balance meaningful clinical work with personal well-being.
• Collaborative Supportive Culture:Be part of a multidisciplinary mission-driven team that values integrity empathy and shared learning.
• Professional Development:Access ongoing CEU opportunities leadership training and exposure to state and national initiatives advancing youth mental health.

Equal Employment Opportunity (EEO) Statement: VPMis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive equitable environment for all employees. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression pregnancy national origin age disability veteran status or any other legally protected characteristic.

ADA Accommodation Statement: VPMis committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process participate in an interview or perform essential job functions please contact HR atto request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required.

Employment Eligibility & Compliance:All offers of employment are contingent upon the successful completion of a background check verification of licensure (as applicable) and eligibility to work in the United States without company-sponsorship.

VPM complies fully with all applicable federal state and local laws governing nondiscrimination confidentiality and data privacy including HIPAA FERPA and state-specific clinical/employment regulations.

Required Experience:

Senior IC