Este es un puesto de trabajo remoto.
At Softgic we work with talented individuals who are passionate about technology and give 100%thats our #Coolture. Join us as an Ingeniero de Soporte Nivel 2 and contribute to making life easier through technology.
Responsibilities:
Provide advanced technical support to resolve incidents related to hardware software and networks managing escalated tickets effectively and efficiently.
Collaborate in the maintenance monitoring and optimization of clients IT environments including servers networks and security systems.
Implement and maintain cybersecurity measures such as firewalls antivirus solutions encryption and intrusion detection or prevention systems.
Communicate clearly and professionally with clients providing guidance and technical assistance to ensure satisfaction and proper system functioning.
Maintain accurate records of incidents solutions and system configurations for quality control and future reference.
Work closely with Level 1 Support Engineers and other IT teams to ensure effective issue resolution and knowledge transfer supporting and mentoring junior staff.
Manage and prioritize multiple incidents and service requests escalating cases when necessary.
Stay current with technology trends tools and industry best practices to continuously improve service quality.
Requisitos
Proven experience in a Level 1 or Level 2 IT Support role preferably in a Managed Service Provider (MSP) environment.
Strong knowledge of Windows and/or Linux operating systems network configuration and server management.
Hands-on experience with cybersecurity tools and protocols including firewalls antivirus encryption and incident response.
Familiarity with cloud platforms such as AWS or Azure and virtualization technologies (VMware Hyper-V).
Excellent analytical problem-solving and communication skills.
Ability to work under pressure and manage multiple priorities.
Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
Preferred Certifications: CompTIA Security Network CCNA MCSA or equivalent.
Required Skills:
Required Skills: Strong communication skills. Ability to achieve successful results in challenging situations and work with various levels of clients and management. Ability to create processes and standards. Analytical and problem-solving skills. Ability to work in a dynamic and fast-paced environment. Ability to manage multiple priorities and complete projects. Initiative and autonomy to solve problems independently. Experience with Microsoft online products and services. Effective use of tools to troubleshoot and escalate issues appropriately.
Required Education:
At least five years of experience in civil design/ or advanced level in the use of AutoCAD Civil 3D and other engineering automation tools (Revit BIM 360).Ability to properly operate technical analysis equipment and computer oral and written technical communication skills with the ability to read technical literature and engineering analytical and problem-solving skills applying professional knowledge to both routine and non-routin
Este es un puesto de trabajo remoto. At Softgic we work with talented individuals who are passionate about technology and give 100%thats our #Coolture. Join us as an Ingeniero de Soporte Nivel 2 and contribute to making life easier through technology. Responsibilities: Provide advanc...
Este es un puesto de trabajo remoto.
At Softgic we work with talented individuals who are passionate about technology and give 100%thats our #Coolture. Join us as an Ingeniero de Soporte Nivel 2 and contribute to making life easier through technology.
Responsibilities:
Provide advanced technical support to resolve incidents related to hardware software and networks managing escalated tickets effectively and efficiently.
Collaborate in the maintenance monitoring and optimization of clients IT environments including servers networks and security systems.
Implement and maintain cybersecurity measures such as firewalls antivirus solutions encryption and intrusion detection or prevention systems.
Communicate clearly and professionally with clients providing guidance and technical assistance to ensure satisfaction and proper system functioning.
Maintain accurate records of incidents solutions and system configurations for quality control and future reference.
Work closely with Level 1 Support Engineers and other IT teams to ensure effective issue resolution and knowledge transfer supporting and mentoring junior staff.
Manage and prioritize multiple incidents and service requests escalating cases when necessary.
Stay current with technology trends tools and industry best practices to continuously improve service quality.
Requisitos
Proven experience in a Level 1 or Level 2 IT Support role preferably in a Managed Service Provider (MSP) environment.
Strong knowledge of Windows and/or Linux operating systems network configuration and server management.
Hands-on experience with cybersecurity tools and protocols including firewalls antivirus encryption and incident response.
Familiarity with cloud platforms such as AWS or Azure and virtualization technologies (VMware Hyper-V).
Excellent analytical problem-solving and communication skills.
Ability to work under pressure and manage multiple priorities.
Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
Preferred Certifications: CompTIA Security Network CCNA MCSA or equivalent.
Required Skills:
Required Skills: Strong communication skills. Ability to achieve successful results in challenging situations and work with various levels of clients and management. Ability to create processes and standards. Analytical and problem-solving skills. Ability to work in a dynamic and fast-paced environment. Ability to manage multiple priorities and complete projects. Initiative and autonomy to solve problems independently. Experience with Microsoft online products and services. Effective use of tools to troubleshoot and escalate issues appropriately.
Required Education:
At least five years of experience in civil design/ or advanced level in the use of AutoCAD Civil 3D and other engineering automation tools (Revit BIM 360).Ability to properly operate technical analysis equipment and computer oral and written technical communication skills with the ability to read technical literature and engineering analytical and problem-solving skills applying professional knowledge to both routine and non-routin
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
