Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.

To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Agentic(エージェンティックの最先端で一緒に働いてみませんか

UiPathはエンドツーエンドの業務自動化を通じてこれまで日本企業の効率化と変革を支えてきました今我々が注力しているのはエージェンティックオートメーションAIエージェントRPAのロボット人

を連携させて企業全体の業務を安全かつ安定的に自動化することです

UiPath株式会社は本社直下のリージョンに昇格し日本を最重要拠点と位置づける戦略のもと日本から世界へソリューションを発信することを目指していますUiPathは好奇心旺盛で自ら進んで動けるフットワークの軽い人材を求めていますビジネスのスピードや変化を喜びとし互いを思いやりともに成長し続けられる仲間が必要ですUiPathでエージェンティックオートメーションを実現し共に社会を変革しましょう

Summary: Youll provide a true add value to our customers by increasing our product adoption and utilization enriching our relationship and communications and being a customer centric partner with a view to achieve higher NPS & CSAT scores minimize Churn and create scaling opportunities across different business units.

Please note: Your title may vary depending on your interview performance

Key Responsibilities:

Customer

Ensure the UiPath message Customers Matter by ensuring customers see the Automation Add Value and realization of business objectives.

Act as a strategic & trusted advisor to the customer.

Empathize with every aspect of the customer experience putting customers needs first.

Maintain high levels of customer engagement by regularly engaging with customers.

Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals.

Enabled customers to drive Automation journey using workshops training enablement sessions and becoming product experts.

Conduct business reviews to ensure the Automation journey remains on track.

Immerse the UiPath Culture and CS passion into the relationship building with customers.

Build customer communities & networks to drive collaboration across industries.

Internal

Provide a voice back to the product team of what our customer need.

Enable adoption of UiPath products and drive higher customer retention.

Increase customer NPS & CSAT scores & customer feedback.

Develop Customer Success assets and methods and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

Help drive customer references and case studies.

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPaths Account Executives to help them be more effective.

Proactively spot and correct any issues that could affect customer satisfaction or retention.

Also as an employee of UiPath you are required to comply at all times with UiPaths policies that were communicated to you from time to time and that are available on Inside UiPath.

Qualifications:

Soft Skills

Capable in building strong relationships

Collaborative Listener & Advisor

Empathy & sympathy

Strong presentation skills

Excellent verbal & written skills

Sales Consultant or Customer Success

Analytical & Strong problem solving

Multi-lingual English (as minimum)

Technical Skills

Project management

Support or Presales experience

Software development/Testing

Hands on digital Technology

Software delivery and implementation

Customer conflict solving

Understand application landscape

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Manager