Senior Partner Operations Manager
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Sr Partner Operations Manager
Join BILL a leader in financial automation software for small and midsize businesses (SMBs) dedicated to transforming finance so businesses can flourish. BILLs solutions help SMBs automate payables receivables spend and expense management connecting businesses into a network that enables faster payments and better financial control. Trusted by leading U.S. financial institutions accounting firms and software providers BILL empowers employees to do the best work of their careers while driving impact in a rapidly growing fintech company.
As Sr Partner Operations Manager youll be central to developing optimizing and scaling BILLs partner programschampioning operational excellence innovation and strong sustainable partnerships. Youll collaborate cross-functionally to enhance service delivery deepen strategic partner relationships and foster transformative results in a dynamic fast-paced environment.
Responsibilities
- Drive partner satisfaction and reinforce world-class service delivery across cross-functional teams ensuring BILL contract obligations are met and partner requirements are continuously addressed.
- Lead and improve operations initiatives aligned to strategic business objectives including partner enablement partner onboarding and ongoing support programs.
- Manage operational facets of contract negotiation and renewals distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements.
- Collaborate across teamsPartner Business Development Relationship Managers Product CXO and other stakeholdersto solve challenges manage escalations and implement best practices for implementation and support.
- Establish and maintain recurring partner routines periodic business reviews and business-as-usual responsibilities including standardized reporting scorecards and monitoring SLAs.
- Facilitate due diligence and compliance needs (audit risk assessment SOC financials) by organizing maintaining and making accessible operational tools and artifacts including SOPs that drive efficiency scale and employee succession.
- Analyze operational performance metrics identify trends and provide recommendations to optimize partner outcomes and drive automation standardization and continuous improvement.
- Mentor team members championing a culture of accountability high performance and professional growth.
Wed love to chat if you have:
- Minimum of 10 years relevant work experience or 6 years with an advanced degree.
- Deep operations experience in fintech/payments preferred with proven ability to drive scale efficiency and process improvement using data and standardized tools.
- Advanced analytical and strategic problem-solving skills comfortable with ambiguity and able to proactively drive solutions in high-pressure environments.
- Relationship management skills with capacity to communicate and influence at the senior executive level both internally and externally.
- Strong contract management and negotiation capabilities with understanding of compliance risk and partner expectations.
- Attention to detail organization and adaptability to shifting priorities in a matrixed collaborative environment.
- High proficiency in Google Suite Microsoft PowerPoint Excel and Word.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Key Skills
- Internship
- Data Warehousing
- Adobe Flash
- Database Administration
- Logistics
